Blog
Notes from the work.
Answers to the questions teams are searching for right now, on Salesforce, AI agents, and the process underneath. Dated, sourced, and written by the person who signs the work.
Start from where you are
- 10 Oct 2026
EMI reminder calls under RBI's 8-to-7 rule and TRAI's 1600 series: a build checklist
What an AI voice agent for EMI reminders has to enforce in code: RBI calling hours, TRAI's 1600 numbers, the SMS before a recovery call, and DPDP records.
Voice AI
India → - 10 Oct 2026
Agentforce Voice in Indian languages: what works today and where Sarvam fills in
Agentforce Voice speaks Hindi and Hinglish, with three more languages in beta. Which Indian languages still need a second speech stack, and how to route them.
Agentforce
India → - 09 Oct 2026
Claude Cowork for enterprise: what to switch on, what to hold, which model for each step
Anthropic's September Claude updates, sorted for the team that owns the stack: what to switch on, what to hold, Opus 5.5 or Sonnet 5.5, and where data sits.
Claude and Anthropic
US · UAE · India → - 09 Oct 2026
AI agent sandboxes stop reach, not the act: Strands Box and 14 sandboxes compared
A sandbox stops reach, not the act. What AWS's Strands Box adds, where agent policy should run, who holds the secret, and 14 sandboxes compared.
AI governance
US · UAE · India → - 09 Oct 2026
Agentic AI news, sorted for the team that runs the agents: route, approve, host or skip
This week's agentic AI news sorted by decision: how to route each step, who approves an action, where data runs. With costs, limits and corrections.
OpenAI and other models
US · Global → - 08 Oct 2026
If approvals run in Slack, your Slack support path changes on 27 October
Slack support moves to Salesforce Success Plans on 27 October 2026. Which plan each Slack subscription gets, when it switches, what stays, and five checks.
Slack
US · Global → - 08 Oct 2026
If an approval still lives in email, Slack's August update is for you. Start there.
Slack listed 20 changes for July and August 2026. Which an operations lead should switch on first, what Salesforce approvals in Slack need, and what can wait.
Slack
US · Global → - 08 Oct 2026
When a vendor, contractor or auditor must say yes, name them before you pick the tool
Slack Connect or Teams external access for approvals with vendors, contractors and reviewers: who needs a paid plan, what an outsider can run, six answers.
Slack
US · Global → - 07 Oct 2026
Sarvam AI speech to text: where Saaras V4 beats global models, and where it does not
Sarvam's Saaras V4 covers 22 Indian languages and English. Independent tests, prices against Deepgram and others, workflows, and what changes in the UAE.
Voice AI
India · UAE → - 07 Oct 2026
LLM market share on OpenRouter, read for the models your company runs
OpenRouter's rankings count requests and tokens, not users or spend. What its October 2026 data says about cheap models, free tiers and decision models.
OpenAI and other models
US · Global → - 06 Oct 2026
At list, Enterprise to Core costs $20 more a seat, and the credits cover 10
Salesforce says legacy edition pricing is unchanged for existing customers. What Core adds per seat, what the per-org credit pool covers, and what to ask.
Salesforce rescue
US · Global → - 03 Oct 2026
Claude Code Projects: what changed, how to set one up in order, and when to stay local
Claude Code Projects, in beta since 17 September 2026, put a coordinator over cloud threads. The setup order, what each setting does, and where it falls short.
Claude and Anthropic
US · Global → - 01 Oct 2026
Which Salesforce orgs can your coding agent reach? Give it a scratch org, not a login
The Salesforce DX MCP Server reaches only the orgs you list. What a coding agent can do with a Dev Hub login, the non-GA gate, and the daily scratch org limits.
Frameworks and protocols
US · Global → - 01 Oct 2026
A $20 approval ran as $2,000: make human approval for AI agents cover what runs
A $20 human approval ran as a $2,000 transfer in an A2A test. Why a task ID is not an approval, where it was reproduced, and a swap test to run on your agent.
Frameworks and protocols
US · Global → - 30 Sep 2026
UAE Pass with Salesforce for real estate: where it fits and where it does not
Where UAE Pass fits a Salesforce build for a UAE brokerage or developer: account levels, login, Agentforce limits, green and red use cases, and the law.
Salesforce integration
UAE → - 30 Sep 2026
Salesforce will bill agent MCP and API calls. Seven answers to get before you renew
Salesforce will meter each successful MCP and API call from a registered agent in Flex Credits. What is billed now, which agents count, and what to settle.
Agentforce
US · Global → - 30 Sep 2026
Real estate CRM in Dubai: how to set one up around the way deals move
How a Dubai brokerage sets up a real estate CRM in Salesforce: portal and WhatsApp leads, permits on the record, lead assignment, and when a local CRM fits.
Salesforce implementation
UAE → - 30 Sep 2026
CRM in the UAE: how to choose between Salesforce, HubSpot, Zoho and Bitrix24
How a UAE business picks a CRM: list prices for Salesforce and Bitrix24, the WhatsApp bill, where each vendor hosts data, and a five-question rule.
Salesforce implementation
UAE → - 30 Sep 2026
The AI agent kill switch: UAE CIOs can spot a rogue agent, but few can stop it
UAE CIOs top the 500-agent mark, yet only 5% say they can contain a bad AI agent within two hours. The gap, what DIFC Regulation 10 adds, and a stop drill.
AI governance
UAE · US → - 29 Sep 2026
WhatsApp Business API pricing from 1 October 2026: what a Dubai team pays
From 1 October 2026 Meta bills WhatsApp replies after 1,000 a month per number. What that costs a Dubai team, and the checks to run first.
Voice AI
UAE → - 29 Sep 2026
Salesforce MCP server: switch on the read-only one first, then plan the stop
Salesforce hosted MCP servers run every call as the signed-in user. Which server to enable first, what the audit log names, and how to stop an agent.
Frameworks and protocols
US · Global → - 29 Sep 2026
OpenAI Dots vs Grok Bot: which agent, which workspace, and what it costs
OpenAI Dots, Grok Bot, ChatGPT Space, Work and Cursor cloud agents compared: where each works, what it costs, and what the OpenAI Marketplace changes.
Agents in production
US · Global → - 28 Sep 2026
Agentforce pricing after Dreamforce 2026: price the process, not the agent
Agentforce now bills per action, per resolution, per conversation or per user. How each unit works, and the arithmetic that picks one for your process.
Agentforce
US · Global →