Does it replace Adaa’s measurement or the Star Rating?

No. Those are run by Adaa and by the UAE government with their own methods. Mindcat Surveys is your own measurement per branch, built as the answers arrive, so you can act before their next result.

Will it satisfy the NCNP governance standard?

It depends on your assessment. It gives you the beneficiary survey, the results per programme and an export to publish or attach. Whether that meets the standard is NCNP’s call, not ours.

Can the answers stay in Saudi Arabia?

Yes. Your own copy runs in Jeddah or Riyadh, or on your own servers or a cloud your IT team chooses.

Does it make us compliant with Saudi PDPL?

No, and no survey tool can on its own. It keeps answers in the Kingdom, can collect them anonymously, and lets us delete a person’s answers on request. Your consent wording and policies stay with you.

Can beneficiaries answer in Arabic?

Yes. Surveys are laid out right to left in Arabic, with English one tap away.

We already have a happiness meter at the counter. Why add a survey?

Keep the meter. It records one tap per visit. A short survey asks the reasons, such as wait time, staff and clarity of requirements, and shows them per branch.

What does a small association pay?

The shared option has a minimum of AED/SAR 499 a month, which covers up to 5 survey editors, plus a one-time setup of AED/SAR 2,200 for up to 3 editors. Prices exclude VAT.

What counts as a survey editor?

Anyone on your team who signs in during the month to build surveys, send invitations or read results. Beneficiaries who answer never count.

A visitor in a thobe holds his phone to a printed code on the counter of a Riyadh service centre while an employee returns his documents.

Industries · Public services and nonprofits

Beneficiary satisfaction for every branch and programme, before the outside score arrives.

For Saudi government service centres and the contractors that run them, Saudi nonprofit associations and UAE service centres. Beneficiaries answer a short Arabic survey from a code at the counter or a link after a programme; you see satisfaction and its reasons for each branch or programme as the answers arrive, and export it for your report. The answers stay in the Kingdom or the UAE. From AED/SAR 99 per survey editor a month on Mindcat Surveys, with no charge per answer.

Tell us who you survey See Mindcat Surveys

Beneficiary satisfaction results in Mindcat Surveys: a bar chart of overall satisfaction from very dissatisfied to very satisfied for a sample service-centre survey, and stacked bars rating waiting time and staff courtesy. — Overall satisfaction and three reasons, from a sample survey of four Saudi service centres.Real screen, sample data

Where the satisfaction file goes wrong

Four things that leave a service team guessing which branch to fix.

A supervisor in a Riyadh back office sorts a heap of handwritten comment cards from a wooden suggestion box into a notebook. — The comment box, emptied and counted by hand on a Thursday afternoon.Illustrative photo

01One figure, months laterAdaa measures Saudi entities on beneficiary satisfaction through surveys, mystery visits and focus groups. The UAE rates service centres from 2 to 7 stars, partly on customer surveys. Neither tells the Al Khobar branch what to change on Sunday.

02The governance fileNCNP lists 8,133 nonprofit organisations, and its governance guides ask associations to survey beneficiaries and publish the feedback. Many run one free online form a year and count the answers by hand.

03Answers outside the KingdomBeneficiaries’ names, phone numbers and complaints go into a form tool hosted abroad. Your IT or data office asks where they sit after the survey has closed.

04English-first toolsA visitor at the Al Malaz counter or a family at an association in Al Ahsa answers in Arabic. Forms that don’t lay Arabic out right to left lose them on the first question.

Every branch scored

From the counter to the branch that needs fixing, in one week.

A licence renewal at a service centre in Al Khobar.

01BeneficiaryScans the code at window 4The Al Khobar code opens the survey in Arabic on his phone.On: Survey on the phone
02BeneficiaryAnswers five questionsService, overall satisfaction, wait time, staff, clarity of requirements, and a comment.On: Survey on the phone
03Beneficiary experience leadReads the weekSatisfaction per centre and each reason on its own bar. Al Khobar’s wait time scores lowest; Al Malaz visitors find the requirements unclear.On: Statistics
04Centre managerGets the commentsAn export of that branch’s comments only, for the Sunday meeting.On: Export
05Excellence officeFiles the monthThe month’s charts and answers, exported for the internal report or the governance file.On: Export

The per-branch codes, email from your domain and the export layout are set up during setup. Everything else works on day one.

Tell us who you survey

Real screens

What your team and your beneficiaries see.

Captured from our own running copy with invented sample surveys. Names and answers are not real.

“We can’t tell which branch the complaints come from.”
Answers for every centre
Each question has its own chart, built as answers arrive. Filter by branch or service and export the result.
Used by
Beneficiary experience lead
On screen
184 sample answers from Olaya, Al Malaz, Al Rawdah in Jeddah and Al Khobar.
Statistics: answers per centre.
“Our beneficiaries answer in Arabic.”
An Arabic survey on the phone
Right to left, large buttons, a progress bar, and English one tap away.
Used by
Beneficiaries
On screen
The sample service-centre survey and a café survey in Arabic, and a clinic survey in English.
On the phone: Arabic first.
“Paper cards stay in the box.”
A code at every counter
Download the QR code for each survey and print it for the counter, the waiting area or the programme hand-out. During setup each branch gets its own code that records the branch.
Used by
Centre managers
On screen
The share screen of a sample survey with its link and QR code.
Share: the code for the counter.
“Every department runs its own form.”
All your surveys in one place
Visitor, programme, staff and partner surveys in Arabic and English side by side, with their answer counts, and who may see each one.
Used by
Excellence office
On screen
Five sample surveys: a service-centre survey in Arabic, a clinic survey, a course evaluation, a café survey and an inactive staff pulse.
Survey list: every survey and its answers.

Tell us who you survey

Three teams, before and after

Riyadh, Al Ahsa and Dubai.

Invented organisations in real places, built from how Gulf service and quality teams describe their work.

01A contractor running four licensing centres in Riyadh, Jeddah and Al KhobarBefore: paper cards emptied every Thursday, and a quarterly outside score that says satisfaction dropped without saying where. After: a code at every counter, an Arabic survey, and Monday’s results showing Al Khobar’s wait time and Al Malaz’s unclear requirements.

02A charity association in Al AhsaBefore: one free form a year and a hand count for the governance file. After: a short Arabic survey sent by link after each programme, results per programme, and the export attached to the governance self-assessment.

03A customer happiness team for three service centres in DubaiBefore: the faces tablet says people are unhappy, not why. After: the tablet stays, a QR code beside it asks the reason, and the answers per centre are ready before the next Star Rating visit.

Built for Saudi and UAE public services

What is ready today, and what we add during setup.

01Answers kept in the Kingdom or the UAEToday. Your own copy in Jeddah or Riyadh, in the UAE, or on your own servers or a cloud your IT team chooses.

02Arabic firstToday for the people who answer: right to left, with English one tap away. Partly for your team: most admin screens are in Arabic.

03A code per branchSet up during setup, so each answer records its branch without asking.

04Anonymous answersToday. Turn it on per survey.

05Email from your own domainSet up during setup, so invitations come from your office.

06RemindersToday, sent by your team in one step to those who haven’t answered. There is no schedule in the product.

بالعربية

For service centres and associations in the Kingdom, in Arabic.

Mindcat Surveys · استبيانات قياس رضا المستفيدين للجهات الحكومية والجمعيات الأهلية

اعرف رضا المستفيدين في كل فرع وكل برنامج قبل أن تصلك النتيجة من الخارج. يمسح المستفيد رمز QR عند الكاونتر أو يفتح رابطًا بعد البرنامج، ويجيب من جواله بالعربية.

تظهر لك نسبة الرضا وأسبابها لكل فرع: وقت الانتظار، وتعامل الموظفين، ووضوح المتطلبات. وتصدّر النتائج لتقريرك الشهري أو لملف الحوكمة.

تُحفظ الإجابات في المملكة على نسخة خاصة في الرياض أو جدة، أو في الإمارات، أو على خوادمك. الاشتراك شهري عن كل محرر استبيانات بالريال أو الدرهم، ولا رسوم على عدد الإجابات.

What it costs

Per survey editor, in riyals or dirhams, with no charge per answer.

AED/SAR 99 per survey editor for the first 3, 69 for editors 4 to 10, 49 for 11 to 25 and 35 above that. A team of 10 who build surveys and read results pays 3 × 99 + 7 × 69 = AED/SAR 780 a month on the shared option, with a minimum of 499. Your own servers hosted by us are twice the editor price. Beneficiaries who answer never count.

FAQ

What service and quality teams ask about beneficiary surveys.

Does it replace Adaa’s measurement or the Star Rating?: No. Those are run by Adaa and by the UAE government with their own methods. Mindcat Surveys is your own measurement per branch, built as the answers arrive, so you can act before their next result.
Will it satisfy the NCNP governance standard?: It depends on your assessment. It gives you the beneficiary survey, the results per programme and an export to publish or attach. Whether that meets the standard is NCNP’s call, not ours.
Can the answers stay in Saudi Arabia?: Yes. Your own copy runs in Jeddah or Riyadh, or on your own servers or a cloud your IT team chooses.
Does it make us compliant with Saudi PDPL?: No, and no survey tool can on its own. It keeps answers in the Kingdom, can collect them anonymously, and lets us delete a person’s answers on request. Your consent wording and policies stay with you.
Can beneficiaries answer in Arabic?: Yes. Surveys are laid out right to left in Arabic, with English one tap away.
We already have a happiness meter at the counter. Why add a survey?: Keep the meter. It records one tap per visit. A short survey asks the reasons, such as wait time, staff and clarity of requirements, and shows them per branch.
What does a small association pay?: The shared option has a minimum of AED/SAR 499 a month, which covers up to 5 survey editors, plus a one-time setup of AED/SAR 2,200 for up to 3 editors. Prices exclude VAT.
What counts as a survey editor?: Anyone on your team who signs in during the month to build surveys, send invitations or read results. Beneficiaries who answer never count.

The brief · one email

Tell us who you survey and the report you owe.

The honest no: if the work is a software factory with a named delivery date, we are the wrong partner.