Salesforce MVP Hall of Fame · Certified Partner since 2010
Most agent demos run as one over-privileged user. IndyKite is an identity knowledge graph: people, orgs, and permissions as data the agent must respect. We implement it so an agent acting for a customer, a case worker, or a vendor only sees what that identity is allowed to see. The first week is in the org, reading what already exists.
What we put in
The honest no: if the work is a software factory with a named delivery date, we are the wrong partner.
Use cases
These are the use cases we usually pair with IndyKite.
Audit, consent, and a trail that travels with the record. We will not invent avoided-penalty euros.
Cases, knowledge, and the channel the customer already uses. An agent on the repeats. A person on the exceptions.
Ticket routing and a knowledge desk. An agent on the repeats. A person on the exceptions.
Questions
The brief
We will map the identities your agents act for and tell you whether IndyKite belongs in the first production cut.
