Salesforce MVP Hall of Fame · Certified Partner since 2010
The first week is in the org, reading what already exists. You already pay for several of these. What is rarely written down is the job each one does once agents are in the picture, and which job nothing in your estate is doing yet. The honest no: if the work is a software factory with a named delivery date, we are the wrong partner.
The map
MuleSoft is the front door and the durable path. Salesforce is the system of record and, when the seat is right, a runtime.
Experience
Slack · Experience Cloud · Voice · Generative UI
Control
Agent Fabric · Flex Gateway · AI Gateway · MCP catalogue
Runtime
Agentforce · Agentforce ADK · Agent Broker · A2A to code agents
Memory
Data Cloud · Data spaces · Vector search · Graph alongside
Durable
Anypoint MQ · DataWeave · IDP · Platform events and CDC
flowchart TD
S["Surfaces: Slack, Experience Cloud, portals, voice"] --> F["MuleSoft Agent Fabric and Flex Gateway"]
F --> DW["DataWeave: canonical transforms"]
F --> MQ["Anypoint MQ: buffering and dead letters"]
F --> IDP["MuleSoft IDP: documents to fields"]
F --> AI["AI Gateway: model routing and token policy"]
DW --> P["Salesforce Platform: Flow, Apex, events, CDC"]
MQ --> P
IDP --> P
AI --> AF["Agentforce and the Agentforce ADK"]
P --> DC["Data Cloud: profiles, data spaces, vector search"]
AF --> DCSalesforce
Pick the cloud you own. We will tell you which plane it serves and what breaks if that plane is thin.
System of record for the pipeline. Memory plane first, runtime second.
The case desk. Experience and runtime meet on the same record.
Send stack on the experience plane, only as good as the profile behind it.
Storefront and order. The fulfilment write is a durable-plane problem.
The portal surface when the person needs a login and a record.
The memory plane inside Salesforce: profiles, data spaces, vector search.
Where the internal desk already works. The first surface for most agents.
Flow, Apex, platform events, and change data capture as the event fabric.
The org-native runtime, and a peer to code agents over A2A.
Reads the memory plane. It does not make the records true.
B2B nurture on a lead definition sales already shares.
Scores and suggestions in the org. Acting on them is a runtime.
MuleSoft
One platform doing two different plane jobs. Naming which is which stops the “MuleSoft for everything” argument.
Event fabric
Flow, Apex, platform events, and change data capture are the Salesforce half of the durable plane.
Planes
Questions
Next
The brief
We will show you which planes your estate already has, and which gap is blocking the first governed write.