Salesforce MVP Hall of Fame · Certified Partner since 2010
A2A is the Agent2Agent protocol: a standard way for one agent to discover and call another. We use it so a CrewAI invoice crew, a Google ADK helpdesk agent, and Salesforce Agentforce are not three silos. Mindcat implements the interop, the identity boundary, and the audit trail. The first week is in the org, reading what already exists.
What we put in
The honest no: if the work is a software factory with a named delivery date, we are the wrong partner.
Use cases
These are the use cases we usually pair with A2A Protocol.

Ticket routing and a knowledge desk. An agent on the repeats. A person on the exceptions.

Cases, knowledge, and the channel the customer already uses. An agent on the repeats. A person on the exceptions.

Inventory and orders between ERP and Salesforce when that is the job. Real-time or batch from the desk.
Questions
The brief
We will map the agents you have, what they should be allowed to call, and whether A2A is the right glue.