Salesforce MVP Hall of Fame · Certified Partner since 2010
Cases, knowledge, and the channel the customer already uses. An agent on the repeats. A person on the exceptions. The first week is in the org, reading what already exists.
The stack
The honest no: if the work is a software factory with a named delivery date, we are the wrong partner.
Salesforce-native agents. Use when the work lives in the org.
Voice AI agents for customer service and sales.
GPT models and the Agents SDK. Azure OpenAI when you need it.
Agentic memory so agents remember across sessions.
Orchestrate AI agents across your Salesforce ecosystem.
The job
Service desk
The brief
Name the process. Name the object.
