Salesforce
Thirteen clouds. One org.
You already licence some of these. We implement the ones your process needs, then show you which architectural job each one does once agents are involved.
Who this is for
Find the cloud by the work on your desk.
Six desks we see every month. Each one opens the cloud that does that job.
Example
Sales director at a Dubai building-materials distributor
Today: Reps keep the real pipeline in a private sheet. The Monday forecast is a negotiation.
After: Every deal sits on one record with the stage it really reached, so the forecast is read, not argued.
Sales CloudExample
Service manager at a Riyadh appliance retailer
Today: Warranty calls, WhatsApp messages and emails land in three places. Nobody sees which case is stuck.
After: Each request becomes a case on the queue that owns it, with the purchase history attached.
Service CloudExample
Marketing lead at an Abu Dhabi private clinic group
Today: Reminders go out from a list that does not know who already booked.
After: Journeys run on the same patient profile the front desk sees, with consent on the record.
Marketing CloudExample
E-commerce manager at a Jeddah fashion chain
Today: Online orders and store stock disagree, so staff reconcile by hand each night.
After: Storefront and order desk share one record, and the ERP stays the source of truth.
Commerce CloudExample
Head of data at a Doha bank
Today: One customer exists four times across core banking, CRM, portal and complaints.
After: One resolved profile with match rules someone can review, served to branch, journey and agent.
Data CloudExample
Operations head at a Houston field-services firm
Today: Approvals wait in email while the crew waits on site.
After: The approval lands in the Slack channel the manager already reads and writes back to the record.
Salesforce and Slack
Clouds
Open the cloud your desk runs on.
Open the one that matches your week. We do not invent adoption scores.
Sell
Sales Cloud
Run leads, opportunities, and forecast on Sales Cloud. We implement it around the process your team already runs.
Sell online
Commerce Cloud
Connect digital and physical storefronts on Commerce Cloud, implemented around how you already sell.
Serve
Service Cloud
Resolve support cases faster: by phone, email, chat, or self-service portal.
Portal
Experience Cloud
Experience Cloud is the portal your customers, partners, or staff log into. We build it when a login genuinely beats another inbox.
Market
Marketing Cloud
Run email, mobile, social, and web campaigns on Marketing Cloud after the customer profile and consent can support them.
B2B nurture
Account Engagement (Pardot)
Pardot is the B2B marketing desk for lead nurture when marketing and sales already share a lead definition.
One customer profile
Data Cloud
Data Cloud resolves one customer profile across systems, then serves it to journeys, analytics, and agents as governed context.
See the numbers
Tableau
See Salesforce and other data in Tableau after the records in the org can be trusted.
Connect systems
MuleSoft
MuleSoft for Anypoint, Flex Gateway, Agent Fabric, and IDP when reuse is real. A simpler pipe when it is not.
Where the team works
Slack
Slack is where the internal desk already works. We put the agent there: fast commands, visible approvals, and write-back to Salesforce.
Build next to the CRM
Salesforce Platform
Build the Salesforce apps the org needs with Flow, Lightning, and Apex when the job actually requires code.
Agents in the org
Agentforce
Salesforce-native agents. Right when the work and the permissions already live in the org.
Scores and suggestions
Artificial Intelligence
Einstein recommends inside Salesforce. Agentforce acts. Do not hire anyone who conflates them.
Architecture
Owning a licence is not knowing its job.
Read the products you already own by the job they do once agents are in the picture.
Runtime
Three questions before you buy Agentforce seats.
If the answers are no, the honest path is a custom agent or a smaller cloud.
- Does the work need a Salesforce-native runtime?
- If the system of record is Salesforce and the user is already in the cloud, Agentforce is in play. If the work lives elsewhere, do not force the seat.
- Is the data already identifiable?
- Agentforce without identity resolution is a demo. Data Cloud first, then the agent.
- Who owns the failure?
- If you cannot name the person who signs the rollback, do not go live. That is the honest no.
How we work
No new cloud before week one.
- 01Week 1 in the orgWe read what already exists before anyone adds a cloud.
- 02Written noteWhat is worth fixing, what is worth finishing, and what is not. Not a dashboard.
- 03Fixed scope and priceWe can fix-price a named, scoped piece once the process is clear. We will not fix-price a rescue we have not assessed.
- 04BuildWe implement around the process you already run.
- 05We stayAfter go-live, a person stays on the exceptions.
The brief
Tell us what you already own.
One email starts it. We ask about the cloud and the week after. The honest no: if the work is a software factory with a named delivery date, we are the wrong partner.