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A Saudi man in a thobe and shemagh holds his phone up to a small printed code on the counter of a busy service centre hall in Riyadh while an employee hands back his documents.

Mindcat Surveys · Customer satisfaction surveys for Gulf public services

Know which branch is letting people down, from the answers they give on their phone.

For Saudi service centres and the contractors that run them, Saudi nonprofit associations, UAE service centres, universities and clinics. Visitors scan a code at the counter or open a link, answer five questions in Arabic or English, and you see satisfaction and its reasons for each branch, course or clinic. The answers stay in the UAE or the Kingdom. From AED/SAR 99 per survey editor a month, respondents free, set up by us with the go-live date in writing after one session.

Tell us who you surveyPrice your team
Mindcat Surveys customer satisfaction survey results: a bar chart of which service centre visitors came from, Olaya Riyadh, Al Malaz Riyadh, Al Rawdah Jeddah and Al Khobar, above the next question, what did you come for.
One sample visitor survey: answers from four service centres in Riyadh, Jeddah and Al Khobar.Real screen, sample data

Where satisfaction goes unmeasured

Four ways a Gulf service team finds out too late.

A supervisor in a thobe and red shemagh sorts a heap of handwritten comment cards from a wooden suggestion box in a Riyadh back office, tallying them in a notebook.
Before: Thursday afternoon, the comment box emptied onto a desk and counted by hand.Illustrative photo

Every branch scored · how one visit is measured

From the counter in Al Khobar to Monday’s branch report, on one survey.

A licence renewal at a service centre in Al Khobar, followed from the visitor’s phone to the people who fix the problem.

  1. 01VisitorScans the code at the counterThe acrylic stand by window 4 carries the Al Khobar code. The survey opens in Arabic on his phone.On: Survey on the phone
  2. 02VisitorAnswers five questionsWhich service, how satisfied overall, wait time, staff, clarity of requirements, and a comment if he wants.On: Survey on the phone
  3. 03Quality leadOpens the results on SundaySatisfaction for each centre, and each reason on its own bar. Al Khobar’s wait time scores lowest.On: Statistics
  4. 04Quality leadFilters to Al KhobarReads the comments from that branch only and exports them for the branch manager.On: Responses and export
  5. 05Branch managerActs, then watches the next weekOpens a second counter at the morning peak and checks the same survey seven days later.On: Statistics
The per-branch codes, email from your domain and the export layout are set up during setup. Everything else works on day one.
Tell us who you survey

Customer satisfaction surveys · real screens

The survey screens your team and your visitors will use.

Captured from our own running copy with invented sample surveys: four Saudi service centres, four Dubai and Sharjah clinics, a college course and a café chain. Names and answers are not real.

  1. “We get one satisfaction figure, never the branch.”

    Results for every branch and every question

    A chart for each question, built as the answers arrive. Filter by branch, service or date, switch between counts and shares, and export the charts or the raw answers.

    Used by
    Beneficiary experience lead, quality manager
    On screen
    184 sample answers from four centres: Olaya and Al Malaz in Riyadh, Al Rawdah in Jeddah, and Al Khobar.
    Mindcat Surveys statistics for the sample visitor survey: a bar chart of answers by service centre, Olaya Riyadh, Al Malaz Riyadh, Al Rawdah Jeddah and Al Khobar, with an export statistics button.
    Statistics: who answered, branch by branch.

  2. “We know people are unhappy, not why.”

    Satisfaction and the reasons behind it

    Ask overall satisfaction on a five-point scale, then rate wait time, staff and clarity of requirements on the same scale. Each reason gets its own bar, so the fix is obvious.

    Used by
    Quality manager, centre managers
    On screen
    Overall satisfaction from very dissatisfied to very satisfied, and wait time, staff courtesy and clarity of requirements rated one by one.
    Customer satisfaction survey results in Mindcat Surveys: a bar chart for overall satisfaction from very dissatisfied to very satisfied, and stacked bars rating waiting time and staff courtesy.
    Satisfaction: the score and what drives it.

  3. “Nobody fills in the comment card.”

    A QR code at every counter

    Every survey has a link and a QR code to download and print for the counter, the reception desk or the receipt. Share the same link on your website or in a WhatsApp message.

    Used by
    Branch managers, reception
    On screen
    The share screen of a sample café survey, with its link, QR code and language choice.
    Mindcat Surveys share screen for a sample café survey: the survey link with a copy button, a QR code with a download button, the language version picker and social sharing.
    Share: print the code, or send the link.

  4. “Half our visitors read Arabic first.”

    Arabic survey pages, right to left, on the phone

    One survey in Arabic and English. Large buttons for the phone, the page laid out right to left in Arabic, and a progress bar. Nothing to install.

    Used by
    Visitors, patients, customers
    On screen
    The service-centre survey and the café survey in Arabic, and the clinic survey in English, at phone size.
    Three phone screens of Mindcat Surveys: a service-centre visitor survey in Arabic asking which centre you visited, a café survey in Arabic with very satisfied selected and a comment typed, and a clinic survey in English asking how likely you are to recommend the clinic from 0 to 10.
    On the phone: Arabic right to left, or English.

  5. “We can’t tell who hasn’t answered.”

    Personal links and reminders to those who haven’t answered

    Import a list of students, staff or members. Each gets a personal link; the list shows when the invitation went, when the reminder went and who has finished. The answers can stay anonymous while the list still knows who has answered.

    Used by
    University quality office, HR
    On screen
    A sample course evaluation for BUS 210: 48 invited students, invitations sent on 1 October, completed dates for those who have answered.
    Mindcat Surveys participants list for a sample course evaluation: student names with initials, college email addresses, invitation sent dates, reminder sent and completed dates.
    Participants: invited, reminded, done.

  6. “Every semester we write the same emails again.”

    Invitation and reminder emails in Arabic and English

    Templates for the invitation, the reminder and the thank-you, in each survey language, with the person’s name and link filled in. Someone on your team presses send; the reminder skips everyone who has answered.

    Used by
    Quality office, HR
    On screen
    The invitation for the sample course evaluation, signed by the Office of Quality Assurance, with English and Arabic tabs.
    Mindcat Surveys email templates for a sample course evaluation: the invitation subject Course evaluation BUS 210 Fall 2026, the body addressed to the student by first name with the survey link, and tabs for reminder and confirmation in English and Arabic.
    Emails: written once, sent each semester.

  7. “Building an Arabic survey takes a developer.”

    Build the survey on one page

    Questions, answer options and the Arabic and English versions side by side, with a preview. Show a question only when an earlier answer calls for it, such as “what went wrong” only for unhappy visitors.

    Used by
    Quality officer
    On screen
    The Arabic version of the sample service-centre survey: which centre, which service, and overall satisfaction.
    Mindcat Surveys editor showing the Arabic version of a sample service-centre survey with three questions: which service centre did you visit, what service did you come for with four options, and overall satisfaction.
    Editor: the Arabic survey, question by question.
Tell us who you survey

Also included

The rest of the survey tool, in one line each.

Who it is for

Three Gulf teams who answer for satisfaction, before and after.

A Saudi man holds his phone to a printed code on the counter of a Riyadh service centre while an employee hands back his papers.
Public services

Service centres and nonprofits in Riyadh, Jeddah and Dubai

Before: a comment box per counter, a free form for the governance file, and an outside score that arrives months later. After: a code at every counter, the survey in Arabic, satisfaction and its reasons per branch as the answers arrive, and the answers kept in the Kingdom.

Results per branchArabic firstData in KSA
Students in abayas and kanduras answer a short form on their phones and laptops in a Sharjah university classroom while the lecturer waits by the window.
Universities and colleges

Course and graduate surveys in Sharjah and Riyadh

Before: a link in the course page, a handful of answers, and no idea who hasn’t replied. After: a personal link for each student from the quality office, anonymous answers, one reminder to those who haven’t answered, and a report per section for the CAA or ETEC file.

Personal linksAnonymousReminders
A mother holding her daughter’s hand scans a code card on the reception counter of a clinic in Al Barsha while the receptionist prints her receipt.
Clinics

Clinic groups in Al Barsha, Mirdif and Sharjah

Before: the first complaint is a one-star Google review. After: a QR card at reception, a 0 to 10 question per clinic and the reasons as they arrive. It is your own feedback, alongside any survey your regulator runs.

QR at reception0 to 10 per clinicComments

Also used for

Cafés, HR teams and more.

A customer in office clothes scans a small printed code card beside the till of a coffee shop in Jumeirah Lakes Towers while the barista works the espresso machine.
A JLT coffee shop: the code by the till, the answer before the coffee arrives.Illustrative photo

Built for the Gulf

What is ready today, what we add during setup, and what isn’t there yet.

Every row is true today, work we do during your setup, or a gap. We say which.

What Gulf survey teams needWhere it stands
Answers kept in the UAE or Saudi ArabiaToday. Shared copies run in the UAE; your own copy can run in Jeddah or Riyadh, or on your own servers or a cloud your IT team picks.
Arabic survey pages, right to leftToday. Each survey can be in Arabic, English or both, and the respondent switches language on the page.
A QR code and link per branchToday for one code per survey; one code per branch that records the branch is set up during setup.
Email from your own domainDuring setup. We connect your mail so invitations come from your quality office, not from us.
Arabic screens for your teamPartly. Most of the admin text is in Arabic, but the survey editor still aligns Arabic questions to the left. We check the screens your team uses during setup.
Reminders on a scheduleNot today. Someone on your team presses send; the reminder goes only to people who haven’t answered.
WhatsApp and SMS invitationsNot today. You can paste the survey link into WhatsApp, but WhatsApp and SMS invitations aren’t tracked per person.
UAE PASS and NafathNot today. Respondents don’t sign in; your team signs in with email and password, or LDAP if set up.

بالعربية

Mindcat Surveys in Arabic, for Saudi and Emirati teams.

Mindcat Surveys editor with the interface in Arabic for a sample beneficiary satisfaction survey: the welcome screen titled with the survey name, a start button, and the first question, which service centre did you visit, with the side menu in Arabic.
The editor with the team’s screens in Arabic: menus translated, layout still left to right.Real screen, sample data

Mindcat Surveys · استبيانات قياس رضا المستفيدين، مستضافة في المملكة والإمارات

اعرف أي فرع لا يرضي المستفيدين. يصل المستفيد إلى الاستبيان برمز QR عند الكاونتر أو برابط، ويجيب من جواله بالعربية أو الإنجليزية، وتظهر لك النتائج لكل فرع ولكل سؤال.

للجهات الحكومية ومراكز الخدمة والجمعيات الأهلية والجامعات والعيادات. ترسل الدعوات بروابط شخصية، وتبقى الإجابات مجهولة الهوية إذا أردت، ويصل التذكير فقط إلى من لم يُجب بعد.

نستضيف بياناتك في الإمارات، أو في الرياض أو جدة إذا اخترت نسخة خاصة، أو على خوادمك. تدفع اشتراكًا شهريًا عن كل محرر استبيانات بالريال أو الدرهم، ولا رسوم على عدد الإجابات. صفحات الاستبيان من اليمين إلى اليسار، ولوحة الإدارة معرّبة في معظمها.

Prices

Price your team: per survey editor, in AED and SAR.

Set how many people build surveys or read results, and where it should run. Respondents are free. Every price is also listed in full below.

Where should it run?

Your monthly price

AED 780

SAR 780 · USD 212.39 · about AED 78 per survey editor

One-time setup
AED 3,900
Per-response fees
None

AED and SAR are the same number. Respondents are free and unlimited. Email sending through a relay, if you have no mail server of your own, is billed at cost. Excludes 5% UAE VAT and 15% Saudi VAT. Annual prepay takes 15% off.

Tell us who you survey

The full price list

Every band, option and fee, in writing.

You pay per survey editor per month. A survey editor is anyone who signs in during the month to build surveys, send invitations or read results. The people who answer never count: there are no per-response or per-survey fees. Each band’s price applies only to the editors inside it.

Survey editorsAEDSARUSD
1 to 3999926.96
4 to 10696918.79
11 to 25494913.34
26 and up35359.53

Worked example. A quality team with 10 survey editors pays 3 × 99 + 7 × 69 = AED 780 a month (SAR 780, USD 212.39). With 20 editors it is AED 1,270 (USD 345.81). With 50 it is AED 2,390 (USD 650.78). The shared option has a minimum of AED/SAR 499 a month (USD 135.87), so a team of 3 pays 499.

How you run it changes the multiplier.

OptionPriceMinimum a month
Shared: your own separate copy on our UAE serversThe editor price aboveAED/SAR 499 (USD 135.87)
Your own servers, hosted by us in the UAE or Saudi ArabiaEditor price × 2AED/SAR 5,349 (USD 1,456.50)
In your own cloud or servers, run by usEditor price × 2, and you pay your cloud bill directlyAED/SAR 5,599 (USD 1,524.57)

One-time setup. Up to 3 editors: AED/SAR 2,200 (USD 599.05). 4 to 10: AED/SAR 3,900 (USD 1,061.95). 11 to 25: AED/SAR 7,900 (USD 2,151.12). Above 25: from AED/SAR 14,900 (USD 4,057.18), scoped in writing. Setup covers your copy and branding on every survey page, email from your own domain, your first two surveys built with you in Arabic and English, a QR code and link per branch, and training. From 4 editors it covers up to five surveys, your participant lists, invitation and reminder emails in Arabic and English, and who sees which survey. From 11 it covers up to ten surveys, LDAP or Active Directory sign-in if your IT wants it, and export templates for your monthly report. Extra work is AED/SAR 450 an hour (USD 122.53). If you already run another Mindcat app, setup is one band lower.

Not in the editor price. Email sending through a relay, if you have no mail server of your own, is billed at cost. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.

Compare survey tools

What 10 survey editors cost with each option.

The same team with 10 survey editors, priced from each option’s own published price list. Checked on 10 October 2026. VAT is extra everywhere.

Swipe the table sideways to see every column.

Option10 editors a monthAnswers kept in the UAE or KSAWho sets it upSource
Paper cards, Google Forms or Microsoft FormsNo extra bill. The cost is counting cards by hand and a result nobody can split by branch.Paper in a box, or wherever your Google or Microsoft account keeps itYou doYour week
Mindcat Surveys, sharedAED/SAR 780 (USD 212.39). No response limit. One-time setup AED/SAR 3,900.Yes. UAE, or your own copy in Jeddah or RiyadhWe do, in Arabic and EnglishThis page
SurveyMonkey Team AdvantageUSD 300 (USD 30 per user, billed annually). 50,000 responses a year, then USD 0.15 each.Not offered; Enterprise lists US, Canada or EU data centresYou dosurveymonkey.com
SurveyMonkey Team PremierUSD 920 (USD 92 per user, billed annually). 100,000 responses a year.Not offeredYou dosurveymonkey.com
QuestionPro Team EditionUSD 830 (USD 83 per user, billed annually, from 5 users)“Regional” data centres, regions not namedYou do, or their teamquestionpro.com
Build it yourselfServers, plus a developer to install, update, back up and secure it, and to keep your invitation emails out of spam foldersWherever you host itYour developerYour quote

If two people run one survey a year and nobody minds where the answers sit, a free form tool is enough. If you report satisfaction by branch, survey citizens, patients or students, or your IT team asks where the data lives, ask each option three questions: where the answers are stored, who builds the Arabic version, and how you leave with every answer.

How we start

From your first survey to go-live, with the date in writing.

No demo maze and no annual contract to start. You see the plan and the price before you pay anything.

A quality manager in a black shayla points at a printed questionnaire with handwritten notes during a video call at her desk in a Dubai office tower, a coffee cup beside her.
The setup session: your questions, your branches, who sees the results.Illustrative photo

Why Mindcat

Answers kept in the region. Surveys set up for you.

Where it fits

Your industry and your seat.

FAQ

What teams ask about customer satisfaction surveys.

Is it approved by Adaa, the Star Rating or DoH?
No. Those bodies run their own measurement, and DoH asks Abu Dhabi providers to use survey operators it approves. Mindcat Surveys is your own feedback, branch by branch as the answers arrive, so you can act before their next result. It doesn’t replace their measurement.
Where are the answers stored?
In the UAE on the shared option. Your own copy can run in Jeddah or Riyadh, or on your own servers or a cloud your IT team chooses. We back it up every night.
Can the survey be in Arabic?
Yes. Each survey can be in Arabic, English or both, laid out right to left in Arabic, and the respondent can switch. Your team’s screens are mostly in Arabic too; the editor still aligns Arabic questions to the left.
Can answers be anonymous?
Yes. Turn on anonymous answers and nothing links an answer to the person, while the participant list still shows who has finished, so reminders go only to the others.
Can each branch have its own QR code?
Yes. Every survey has a link and a QR code today. During setup we make one link and code per branch that records the branch, so you don’t have to ask visitors where they are.
Does it send reminders by itself?
No. Someone on your team presses send, and the reminder goes only to people who haven’t answered. There is no schedule in the product today.
Is there a limit on responses?
No. You pay per survey editor; answers and respondents are not counted or charged.
Can we send the survey on WhatsApp?
Partly. You can paste the link into WhatsApp or show the QR code. WhatsApp and SMS invitations aren’t tracked per person; email invitations are.
Does it make us compliant with Saudi PDPL?
No, and no survey tool can on its own. It keeps answers in the Kingdom or the UAE, or on your servers, lets you collect them anonymously, and lets us delete a person’s answers on request. Your consent wording and policies stay with you.
Can it run on our own servers?
Yes. We install and run it in your own cloud account or data centre. You will receive the full source code of the version we run, including any changes we make to it, under the GNU General Public License, with the same rights to change and share it.
What counts as a survey editor?
Anyone who signs in during the month to build surveys, send invitations or read results. People who answer surveys never count.

The brief · one email

Tell us who you survey and the report you owe.

The honest no: if the work is a software factory with a named delivery date, we are the wrong partner.

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