A technician in navy coveralls and a hard hat reads a pressure gauge on a rooftop chiller of a residential tower in Jumeirah Village Circle, Dubai, in midday heat.

Mindcat Maintain · CMMS software for Gulf buildings

Every tenant complaint in your towers becomes a work order, closed on the technician’s phone with the readings.

Name: Mindcat Maintain
Price: 149 AED

For FM companies and property managers running towers in Dubai and Sharjah and compounds in Riyadh, and for the schools, hotels and clinics they look after. Complaints, chiller and lift schedules and subcontracted technicians in one system, in Arabic and English, hosted in the UAE or the Kingdom. AED/SAR 149 per technician a month for the first 10, less as you grow; requesters are free. You get the written plan, go-live date and price after one working session with your FM manager.

Tell us your technician count Price your team

Mindcat Maintain work-order calendar for the week of 5 October 2026, with jobs such as Chiller CH-02 tripping on high, Lift L2 stopped between floors and Villa 14 split AC not cooling, coloured by priority. — The week’s jobs across JVC, Al Barsha and a Riyadh compound, coloured by priority.Real screen, sample data

Where the summer goes wrong

Five places a Gulf maintenance team loses the thread.

A tired FM supervisor in a Dubai basement office with a phone full of chat messages, a handwritten logbook, printed job sheets, tagged keys and a desk fan. — Before: complaints on a phone, the PPM log on paper, keys and job sheets on the desk.Illustrative photo

01ComplaintsIn July thirty tenants message the building WhatsApp group about the same chiller. Voice notes get forwarded to two technicians and the AMC company, and nobody can say later when the job was received or closed.

02“Is anyone coming?”“The communication with the maintenance team has not been great. Only later did we get to know from the security staff that there was somebody to fix the problem,” a Dubai resident told Khaleej Times in June 2024.

03Planned maintenanceChiller services, lift visits, tank cleaning and fire pump tests sit in an Excel sheet that only one engineer updates. Summer breakdowns push them back, and nobody notices until the inspection.

04SubcontractorsLifts, fire systems and chillers each have their own AMC company, their own report format and their own idea of whether the job is done.

05Inspections and ownersDubai Municipality wants lifts inspected by an accredited third party at least once a year, and water tanks and fire systems have their own cleaning and certificate cycles. The owners’ association asks what the service charge paid for, and the answer is in email and WhatsApp.

How one complaint moves

From the tenant’s message to the owners’ report, nobody retypes anything.

A July afternoon at an invented tower in Jumeirah Village Circle, followed through every person who touches it.

01TenantReports the problem“AC not cold in apartment 2103.” From a free requester login on their phone, or by WhatsApp once connected.On: Requester login
02SupervisorApproves it into a work orderOne tap turns the request into a job on the right building, plant room and asset, with a priority and a due time.On: Requests
03TechnicianGets the job on a phoneArun and Mohammed see the chiller job with the location, the asset and the tenant’s note. No forwarded voice notes.On: Technician phone view
04TechnicianRecords what was foundDischarge pressure 21.4 bar, chilled water 9.8°C, coils fouled with sand after the dust storm, refrigerant checked. Then the job is closed.On: Checklist on the job
05PlannerKeeps the scheduleThe monthly chiller service, lift visits and tank cleaning come up on their own as work orders, so the summer peak doesn’t swallow them.On: Preventive maintenance
06ManagerReports to the ownersJobs by status and priority for the month, and each chiller’s history, ready for the owners’ association meeting.On: Reports and asset history

Step 1 takes WhatsApp once we connect your WhatsApp Business account during setup; until then tenants use a free requester login. Photos at step 4 need the maker’s feature licence. Everything else works on day one.

Tell us your technician count

What it does · real screens

The screens your team will open every day.

Captured from our own running copy with invented sample data: two towers in JVC, one in Al Barsha, a compound in Riyadh, 26 assets and 21 work orders. Names and numbers are not real customers.

“Three supervisors, five WhatsApp groups, and nobody knows what is still open.”
Every job in one list
Every complaint and every planned job is a work order with a status, priority, location, asset and team. Filter by building or priority and see what is open, on hold or in progress without scrolling chats.
Used by
FM manager, supervisors
On screen
16 open sample jobs across JVC, Al Barsha and Riyadh, filtered by status and priority.
Work orders: everything still open, in one list instead of five chats.
“The technician says the job was done. The tenant says nobody came.”
The job on the technician’s phone
Technicians and supervisors open their jobs on their own phones: the list, the job with its location and asset, and the requests they raised. Status changes are kept with the time and the name.
Used by
Technicians, in-house or subcontracted
On screen
A sample technician’s phone: open jobs, the chiller job in progress, and a tenant’s requests.
Phone view: the job, the place and the asset, without a forwarded voice note.
“Readings go on paper and never make it into the system.”
Checklists with readings on every job
Each job can carry its own checklist: values such as discharge pressure or leaving water temperature, pass or fail checks, and notes. When the same chiller trips again next July, the supervisor opens last summer’s readings instead of asking who was on shift.
Used by
Technicians, HVAC and MEP supervisors
On screen
The chiller job’s checklist with 21.4 bar, 9.8°C, coils complete with a note about sand, refrigerant passed.
Checklist: the readings are on the job, not on a sheet in a pocket.
“The lift visit and the tank cleaning slip every summer.”
Preventive schedules that create the jobs
Set a schedule per asset at the interval your AMC contract or the authority sets: chiller service, lift visits, fire pump tests, tank cleaning. Each one creates its work order on time and shows the next date.
Used by
Planners, FM managers
On screen
9 sample schedules with their next dates, from water tank cleaning to a compound fire pump.
Preventive maintenance: the next chiller and lift visits are already on the list.
“Tenants call security because they don’t know anyone is coming.”
Requests from tenants and staff
Tenants, residents and hotel or school staff raise requests from a free login. The supervisor approves or rejects each one, and approved requests become work orders.
Used by
Tenants, property managers, supervisors
On screen
A tenant’s request for apartment 2103 in Al Nakheel Tower, JVC, waiting for approval.
Requests: approve the tenant’s complaint into a job in one tap.
“Which chiller keeps tripping, and what did we do last time?”
Every chiller, lift and pump on file
Assets by building and plant room with their status, and each one keeps its work orders, parts and meters. When a chiller is down, everyone sees it.
Used by
FM managers, owners’ associations
On screen
26 sample assets: chillers, lifts, pumps, fire panels, tanks and generators, two of them down.
Assets: the down chiller and the lift are visible to everyone.
“The owners’ association wants numbers by Thursday.”
Reports for the owners and the client
Jobs by building, status and priority for the month, ready for the owners’ association meeting or the client’s service-charge review, and exportable to CSV. Nobody rebuilds it from WhatsApp the night before.
Used by
FM managers, property managers, finance
On screen
A sample month: 21 jobs, 5 complete, by status and by priority.
Reports: the month’s jobs for the owners’ meeting, without a weekend in Excel.

Tell us your technician count

Also included

The rest of the system, in one line each.

01Calendar viewThe week’s jobs by day and hour across every building, coloured by priority.

02LocationsTowers, floors, plant rooms, villas and stores, so every job has a place.

03Parts and storesFilters, belts and spares by store, used on jobs.

04TeamsHVAC, MEP and compound teams, and each AMC company’s technicians, so a lift call goes to the lift contractor, not the whole tower group.

05NotificationsEmail and phone notices when a job is assigned or changes status.

06ExportsWork orders, assets and requests to CSV for your own reports.

With the maker’s feature licence

What the licence adds, billed at cost.

The maker of the software we build on charges USD 15 (about AED 55) per technician a month at its list price for these features. We pass that through at cost. Without it, a company is limited to 5 users, and photos, the request portal and vendors are off.

01Photos and filesBefore and after photos on a job, and the lift, tank or fire certificate on the asset.

02Request portal by link or QR codeTenants and guests report a problem without a login, from a QR code in the lift lobby.

03PM calendarThe next months of chiller, lift and tank visits on one calendar.

04Vendors and contractorsYour AMC companies on file, with the jobs they did.

05Time, cost and signaturesLabour time and cost per job, and the tenant’s signature at the door.

06More than 5 usersEvery technician, supervisor and admin on the team.

Who it is for

Towers, compounds and schools, before and after.

A technician reads a gauge on a rooftop chiller of a residential tower in Jumeirah Village Circle, Dubai. — FM and property

Residential towers in Dubai and Sharjah

Before: a chiller in JVC trips three times in an afternoon, tenants fill the building WhatsApp group, and the owners’ association asks a week later what happened. After: each complaint is a job on the chiller, the technician records the readings on a phone, and the chiller’s history is ready for the meeting.

Tenant requestsChiller and lift PPMOwners’ reports

A technician on a ladder services a split AC unit on a villa wall in a gated Riyadh compound while a resident in a thobe talks to him. — Saudi compounds

Residential compounds in Riyadh, Jeddah and Khobar

Before: villa 14 calls the compound office at 07:40 about a split AC, and the job is written in a logbook. After: the Riyadh team gets it in Arabic before the noon outdoor-work ban, and the supervisor sees the villa’s AC history.

Arabic screensVilla requestsData in the Kingdom

A technician on a step ladder replaces a filter in a ceiling fan coil unit in an empty Sharjah classroom while a colleague holds the ladder. — Private schools

Schools in Dubai and Sharjah

Before: the summer shutdown is the only time to service classroom fan coil units, and the list lives in an engineer’s notebook. After: every block’s filter changes and tank cleaning are planned jobs for August, closed before term starts.

Summer PPMJobs by blockStaff requests

Also used for

Hotels, clinics and warehouses.

A hotel duty manager in a kandura checks his phone while walking down a back-of-house corridor in Dubai with a technician carrying a toolbox. — A technician and the duty manager on the way to a guest-room AC call.Illustrative photo

بالعربية · In Arabic

Your team can work in Arabic.

Mindcat Maintain work-order list in Arabic, right to left, with the menu on the right and job titles in English as typed. — The same work orders with the company language set to Arabic, right to left.Real screen, sample data

Mindcat Maintain · نظام إدارة الصيانة للمباني والمرافق

نظام إدارة الصيانة للمباني في الخليج: كل بلاغ مسجّل حتى إغلاقه.

أعطال المكيفات في فلل المجمع، وجداول صيانة المضخات والمولدات، وفريق يعمل بالعربية: نظام واحد لإدارة الصيانة، وبياناتك مستضافة داخل المملكة.

الشاشات بالعربية من اليمين إلى اليسار اليوم، ونراجع الصياغة أثناء الإعداد. السعر لكل فني بالريال، والسكان ومقدمو البلاغات مجاناً.

In English: the Arabic screens work right to left today and we fix the wording during setup. The price is per technician in riyals, and residents and anyone who only raises requests are free.

Built for the Gulf

What is ready today, and what we add during setup.

Every row below is either true today or work we do during your setup. We say which.

What Gulf maintenance teams need	Where it stands
Data in the UAE or Saudi Arabia	Today. Your own copy runs in the UAE, or in Jeddah or Riyadh, or in your own cloud.
Arabic for technicians and supervisors	Today: menus, work orders and forms switch to Arabic, right to left. We fix the wording that reads translated during setup.
Preventive schedules for chillers, lifts, pumps, tanks and fire systems	Today. We build them from your AMC calendars during setup.
Lift inspection, tank cleaning and fire certificates kept on the asset	Dates and checklists today. Attaching the certificate file needs the maker’s feature licence.
Subcontracted AMC companies	Their technicians get their own logins today. Vendor and contract records need the maker’s feature licence.
Complaints that arrive on WhatsApp	Added during setup, on your own WhatsApp Business account. Until then, tenants raise requests from a free login on their phone.
Owners’ association and Mollak reporting	Status reports and CSV exports today. Mapping to your service-charge budget lines is added during setup.
Hijri dates	Not today. Dates are Gregorian.

Prices

Price your team: per technician, in AED and SAR.

Set your technician count and where it should run. Tenants and anyone who only raises requests are free. Every price is also listed in full below.

How many technicians?

Where should it run?

Your own copy, hosted by us in the UAE or Saudi ArabiaMost fleets start hereYour own system and database in the UAE, Jeddah or Riyadh. We run updates, backups and monitoring.In your own cloud or servers, run by usYour IT team keeps the keys; you pay your cloud bill directly. Technician price × 0.75.

Your monthly price

AED 3,470

SAR 3,470 · USD 944.86 · about AED 116 per technician

One-time setup: AED 11,900
Per-order fees: None

AED and SAR are the same number. Add the maker’s feature licence at cost, USD 15 (about AED 55) per technician a month. Excludes 5% UAE VAT and 15% Saudi VAT. Annual prepay takes 15% off our part.

Tell us your technician count

The full price list

Every band, option and fee, in writing.

You pay per technician per month. The price drops as your team grows: each band’s price applies only to the technicians inside that band. A technician is anyone with a login who works on or assigns jobs, so supervisors and admins count. Tenants, residents and staff who only raise requests are free.

Technicians	AED	SAR	USD
1 to 10	149	149	40.57
11 to 30	99	99	26.96
31 to 100	69	69	18.79
101 and up	49	49	13.34

Worked example. An FM company with 30 technicians and supervisors pays 10 × 149 + 20 × 99 = AED 3,470 a month (SAR 3,470, about USD 945). With 100 it is AED 8,300. With 250 it is AED 15,650.

The maker’s feature licence, billed at cost. The software’s maker charges USD 15 (about AED 55) per technician a month at its list price for the features that make it work for a real team: photos and files on jobs, the request portal, the PM calendar, vendors and contractors, time and cost, signatures, and more than 5 users. We pass it through at cost and never mark it up. For 30 technicians that adds about USD 450 a month, so the example above comes to about USD 1,395 in all.

How you run it changes the multiplier.

Option	Price	Minimum a month
Your own copy, hosted by us in the UAE or Saudi Arabia	The technician price above	AED/SAR 1,490 (USD 406)
In your own cloud or servers, run by us	Technician price × 0.75, and you pay your cloud bill directly	AED/SAR 2,990 (USD 814)
Shared, hosted by us	Not open yet. It opens once the maker’s licence covers a shared service. Ask us to tell you when	n/a

One-time setup. Up to 10 technicians: AED/SAR 5,900 (USD 1,607). 11 to 30: AED/SAR 11,900. 31 to 100: AED/SAR 24,900. Above 100: from AED/SAR 49,900, scoped in writing. Setup covers your buildings, plant rooms and asset register (chillers, lifts, pumps, tanks, fan coil units), PM schedules built from your AMC calendars, teams and logins, your branding, and training for supervisors and technicians in Arabic and English.

Billed at cost, outside the technician price. The maker’s feature licence, WhatsApp Business messages and SMS. Annual prepay takes 15% off our part. Prices exclude 5% UAE VAT and 15% Saudi VAT.

Compare your options

What 30 technicians cost with each option.

The same team of 30 technicians and supervisors, priced from each option’s own published price list. Checked on 10 October 2026. VAT is extra everywhere.

Swipe the table sideways to see every column.

Option	30 users a month	Data in the UAE or KSA	Who sets it up	Source
WhatsApp groups and Excel	No software bill. The cost is the lost complaints, the repeat visits and the week before an inspection.	On staff phones	Nobody	Your summer
Mindcat Maintain, your own copy	AED/SAR 3,470 (USD 945), plus the maker’s feature licence at cost, USD 450 (USD 15 per user). About USD 1,395 in all.	Yes. UAE, Jeddah or Riyadh	We do, in Arabic and English	This page
MaintainX	USD 600 to 750 on Essential (USD 20 a user billed yearly, 25 monthly)	Not stated	You do	getmaintainx.com
UpKeep	USD 720 on Essential, 1,650 on Premium. The external request portal is on Professional, priced by quote	Not stated	You do	upkeep.com
Fiix	USD 1,350 on Basic, 2,250 on Professional	Not stated	You do	fiixsoftware.com
Regional CAFM vendors	By quote	Often local offices; ask where it is hosted	They do	Their sales team
Atlas CMMS cloud (the maker of the software we build on)	USD 450 on Professional, 1,200 on Business (USD 15 or 40 a user)	Not stated	You do	atlas-cmms.com
Install it yourself	The free build stops at 5 users with no photos or request portal. The maker’s licence from USD 15 a user, plus servers and an engineer to run, update and back it up.	Wherever you host it	Your IT team	atlas-cmms.com

The cheapest line is not always the cheapest summer. Ask each option three questions: where the data sits, who loads your chillers, lifts and AMC calendars, and who answers when a technician can’t log in on a Friday in July.

How we start

From technician count to go-live, with the date in writing.

No demo maze and no annual contract to start. You see the plan and the price before you pay anything.

Two technicians in coveralls and rubber boots clean an emptied rooftop water tank on a Dubai building, one with a hose and one taking a water sample. — Rooftop water tank cleaning: one of the schedules we load during setup.Illustrative photo

01Send your technician countHow many technicians and buildings, how complaints reach you today, and where it should run. We reply by email within 24 hours.

02One working session with your FM managerWe map your buildings, assets, AMC calendars and how jobs move today, in Arabic or English. Then you get a written plan, the go-live date and the monthly price in AED or SAR.

03Pay the setup and go liveWe load your buildings, assets and PPM schedules, set up logins for your team and your AMC technicians, and train them. We stay through the first weeks of live jobs, then keep it updated, backed up and watched.

04The plan you sign is the promiseThe go-live date, the monthly price and what setup covers are written into the plan you sign before you pay. If the plan and this page differ, the plan wins. Read our terms.

Why Mindcat

Hosted in the region. Set up and run for you.

01Your data stays in the regionHosted in the UAE, in Jeddah or Riyadh, or on your own servers. Tenants’ names and flat numbers stay in the country named in your plan.

02Built around how Gulf buildings runSummer AC peaks, subcontracted AMC technicians, chiller, lift and tank schedules, and teams who work in Arabic.

03Done for youWe load your buildings, assets and AMC calendars and train your team in Arabic and English. You don’t need an engineer of your own.

04Per technician, tenants freeOne price per technician in AED or SAR that drops as you grow. The maker’s licence passes through at cost, never marked up.

05Leave with your dataTake a full copy of your database and files whenever you want, or move it onto your own servers and keep us as the team that runs it.

06A team in your time zoneOur desks are in Dubai and Kochi. We answer during the Gulf working week.

Where it fits

Your industry and your seat.

FAQ

What FM and property managers ask first.

Will our technicians actually use it?: Yes, because it asks little of them. They open their jobs on their own phone, fill the checklist and close the job. We train them during setup in Arabic and English, and the screens switch to Arabic for anyone who prefers it.
Can our AMC subcontractors use it?: Yes. Their technicians get logins and their own jobs, and count as technicians. Keeping the AMC company itself on file as a vendor needs the maker’s feature licence.
Can tenants raise complaints on WhatsApp?: Yes, once we connect your WhatsApp Business account during setup. Until then tenants raise requests from a free login on their phone, and messages from Meta are billed at cost.
Does it make us compliant with Dubai Municipality or Civil Defence?: No, and no software can. It keeps the lift inspection, tank cleaning and fire system dates on schedule, with the readings on each job. The certificates and approvals stay with you and your AMC companies.
What is the difference between CMMS and CAFM?: A CMMS runs the maintenance work: assets, work orders, schedules and parts. CAFM adds the building side: spaces, contracts and service levels. Mindcat Maintain is a CMMS with buildings, plant rooms and requests, which is what most tower and compound teams use day to day.
Where is our data stored?: In your own copy in the UAE, or in Jeddah or Riyadh, whichever you choose. In your own cloud, it stays wherever your account is. We back it up, and you can take a full copy of the database and files at any time. Single sign-on needs the maker’s Business licence, billed at cost. Our invoices are in AED or SAR with VAT shown.
Does it work in Arabic?: Yes. Menus, work orders and forms switch to Arabic, right to left. Some words read as translated, and we fix them during setup. What your team types stays in the language they type it in.
What needs the maker’s feature licence?: Photos and files, the request portal by link or QR code, the PM calendar, vendors, time and cost, signatures, and more than 5 users. It costs USD 15 (about AED 55) per technician a month at the maker’s list price, and we bill it at cost.
What counts as a technician?: Anyone with a login who works on or assigns jobs: technicians, supervisors and admins. Tenants, residents and staff who only raise requests are free, and so are view-only users.
What is it built on?: Mindcat Maintain is built on Atlas CMMS, licensed under AGPL-3.0, and any changes we make to it will be released under the same licence. The paid features come from its maker’s commercial licence, which we bill at cost. What you pay us for is the hosting in the region, the setup, the Arabic and running it.

The brief · one email

Tell us your technician count and how complaints arrive.

The honest no: if the work is a software factory with a named delivery date, we are the wrong partner.

Every tenant complaint in your towers becomes a work order, closed on the technician’s phone with the readings.

Five places a Gulf maintenance team loses the thread.

From the tenant’s message to the owners’ report, nobody retypes anything.

The screens your team will open every day.

Every job in one list

The job on the technician’s phone

Checklists with readings on every job

Preventive schedules that create the jobs

Requests from tenants and staff

Every chiller, lift and pump on file

Reports for the owners and the client

The rest of the system, in one line each.

What the licence adds, billed at cost.

Towers, compounds and schools, before and after.

Residential towers in Dubai and Sharjah

Residential compounds in Riyadh, Jeddah and Khobar

Schools in Dubai and Sharjah

Hotels, clinics and warehouses.

Your team can work in Arabic.

What is ready today, and what we add during setup.

Price your team: per technician, in AED and SAR.

Every band, option and fee, in writing.

What 30 technicians cost with each option.

From technician count to go-live, with the date in writing.

Hosted in the region. Set up and run for you.

Your industry and your seat.

What FM and property managers ask first.

Tell us your technician count and how complaints arrive.