Where do the users already work?

Agentforce if they already live in the Salesforce console, Experience Cloud, or Slack with Salesforce as the source. Custom if they live in Slack-first field teams, WhatsApp, or a portal that is not Experience Cloud.

Where does the system of record live?

Agentforce if the org already holds knowledge, cases, opportunities, and Data Cloud grounding that respects sharing. Custom when ERP, a warehouse, or documents would only see Salesforce as a middleman.

Who must own the control plane?

Agentforce if you want Salesforce procurement, Trust Layer, and inherited profiles. Custom if you need BYOM, MCP connectors, A2A between runtimes, or an audit trail Salesforce will not emit.

Salesforce MVP Hall of Fame · Certified Partner since 2010

Three questions. Then a runtime.

The first week is in the org, reading what already exists. Agentforce when the work lives in Salesforce. Custom when it does not. Hybrid when you have both.

Send the brief

01Models · Claude, Gemini, OpenAI, Bedrock
02Agents · Agentforce, CrewAI, ADK, A2A
03Memory · Neo4j, Cognee, RAG
04Identity · IndyKite, SSO, entitlements
05Governance · policy, audit, human override

01 · MODELS

02 · AGENTS

03 · MEMORY

04 · IDENTITY

05 · GOVERNANCE

Hover to separate the layers

The questions

Where the users sit. Where the data sits. Who owns the plane.

The honest no: if the work is a software factory with a named delivery date, we are the wrong partner.

Where do the users already work?: Agentforce if they already live in the Salesforce console, Experience Cloud, or Slack with Salesforce as the source. Custom if they live in Slack-first field teams, WhatsApp, or a portal that is not Experience Cloud.
Where does the system of record live?: Agentforce if the org already holds knowledge, cases, opportunities, and Data Cloud grounding that respects sharing. Custom when ERP, a warehouse, or documents would only see Salesforce as a middleman.
Who must own the control plane?: Agentforce if you want Salesforce procurement, Trust Layer, and inherited profiles. Custom if you need BYOM, MCP connectors, A2A between runtimes, or an audit trail Salesforce will not emit.

Hybrid

Most real orgs need both.

Do not buy seats to paper over a Slack desk. Do not build a custom agent to avoid reading the org.

01Models · Claude, Gemini, OpenAI, Bedrock
02Agents · Agentforce, CrewAI, ADK, A2A
03Memory · Neo4j, Cognee, RAG
04Identity · IndyKite, SSO, entitlements
05Governance · policy, audit, human override

01 · MODELS

02 · AGENTS

03 · MEMORY

04 · IDENTITY

05 · GOVERNANCE

Hover to separate the layers

The brief

Send the three answers.

We will tell you which runtime, or an honest no.