Agentforce inherits Salesforce sharing, topics, and actions. We implement it when service, sales, or internal queries live in the CRM. We will tell you when a custom runtime (ADK, CrewAI, OpenAI Agents) is the better seat — Slack-first teams, warehouse-first data, or BYOM.
These are the use cases we usually pair with Agentforce. Each one is a real page, not a slogan.
Agentforce on the case; Retell or a custom agent when the channel is voice.
CRM-native follow-up. Custom crews when enrichment lives outside Salesforce.
Only if the ticket and the CMDB already live in the org.
Service and sales in Salesforce
Case deflection, lead qualification, record Q&A. This is the default yes.
Hybrid with Agent Fabric
Agentforce for CRM work, custom agents for everything that is not.
Not Agentforce
Users live in Slack or WhatsApp, or the data is not in the org. See the decision page.
Tell us what you are working with. We respond within 24 hours with a frank assessment of what it would cost, how long it takes, and whether it fits your situation.
Get in TouchTell us what you are working with. We respond within 24 hours with a frank assessment of what it would cost, how long it takes, and whether it fits your situation.
Get in TouchNo. Einstein recommends. Agentforce acts. If a partner conflates them, they have not shipped this.
You need grounded, permissioned context. Sometimes that is Data Cloud. Sometimes it is clean Knowledge and a sharing model that already works. We will not quote a build before that check.
When the users do not live in Salesforce, when the system of record is a warehouse or ERP, or when you need a model Salesforce will not host. Then we assemble a custom stack and connect it.
Three questions decide it. We will answer them against your process, not a demo org.
Talk to a consultant