An Indian AI company that builds speech, document and chat models for Indian languages. It sells them through an API, as voice and document agents, and as open weights for some models.

Is Mindcat a Sarvam partner?

No. Sarvam is a vendor we build on. You sign up for Sarvam's API in your own name, and we connect it to Salesforce.

Does Sarvam speak Arabic or Urdu?

No Arabic. Saaras can transcribe Urdu, but Bulbul cannot speak it, so an Urdu caller gets an answer in another language or a person.

Where does the data go?

Sarvam's managed API runs in India. Sarvam also offers private cloud, on-premises and air-gapped deployments, and its 30B and 105B chat models are open weights you can host yourself. We name the route in writing before a pilot.

Why not just use Agentforce Voice?

Use it where it covers your callers. Salesforce launched it in Hindi in May 2026 and said more Indian languages would follow; Business Today reported Tamil, Telugu and Marathi in beta in June. We found no announcement yet for Malayalam, Bengali, Gujarati, Kannada, Punjabi or Odia, so those callers need another path today.

What does Mindcat build?

The part Sarvam doesn't ship: the Salesforce write-back, the consent record, the call window, the confidence line and the hand-off to a person. One named process in one language pair first.

AI STACK · INDIAN-LANGUAGE MODELS

40 jobs, in the language your customer answers in.

Sarvam's models hear and read 22 Indian languages and speak 10. Each job below ends with a field, a task or a person's queue in Salesforce. Jev ranked 45 candidates for a team like yours, and we reviewed its calls by hand. Loan documents, EMI reminders and lead callbacks came out on top.

Get the written assessment

Salesforce consulting partner since 2010 · MVP Hall of Fame · 200+ agents in production · UAE, India and US desks

See the ranking method

EMI reminder, in Hindi

Borrower, in Hindi: "Salary comes on the 5th. I'll pay on the 6th, don't call before that."

Outcome: Will pay on a date
Promise date: 6th of the month
Next attempt: None before the 7th
Recording: Linked on the loan record

Illustrative. Written to Salesforce.

The models

Four things Sarvam does. Checked 10 October 2026.

Hear · Saaras
Speech to text in 22 Indian languages and English, including code-mixed speech and Urdu.
₹30 per audio hour, ₹45 with speakers separated
Speak · Bulbul
Text to speech in 10 Indian languages and English, with 8 kHz output for phone lines. No Urdu, no Arabic.
₹3 per 1,000 characters
Read · Sarvam Vision
Printed and handwritten pages in 22 Indian languages and English, returned as text or fields.
₹1 per page to extract
Think · Sarvam 105B
A chat model for 10 Indian languages and English, 128K context. Open weights under Apache 2.0.
₹15 in, ₹60 out, per million tokens

Sarvam's list prices, before tax. Check the source before you budget. sarvam.ai/api-pricing

The split

Sarvam listens and reads. Jev decides. Salesforce keeps the record.

01
Sarvam
Hears the caller, speaks back in their language, reads the scanned page.
02
Jev
Answers the closed question: will pay, dispute, wrong document, wants a person.
03
Salesforce
Keeps the record, the consent and the queue. A person takes what the agent is unsure of.

Top 8

Start with these eight.

Seven came out highest on Jev's ranking. The eighth is for Gulf teams and carries a condition. We moved two of Jev's calls by hand, and the method says which. Each one has its own page.

All 40

Find the job that sounds like your week.

Filter by industry, or search for a language, a market or the record. Gulf cards say what we check before anything runs.

40 of 40

01Lending · India
Vendor capability
Loan documents into the loan file
Bank statements, salary slips and land records in Marathi or Tamil land in Salesforce as fields. Credit stops re-typing.
Languages
22 Indian languages and English, printed or handwritten
Salesforce gets
Fields on the loan application, the source page linked, low-confidence fields queued for a reviewer
For: Credit Operations Head
Details
Sarvam does
Sarvam Vision reads each page and returns the fields with a confidence per field
The decision
Rules check totals and dates. Jev flags pages that look tampered or belong to someone else
The rule
A field under 0.90 confidence goes to a person. Nothing posts to the loan file unreviewed in the first month.
Watch out
Ten pages per job on Sarvam's workbench. Long statements need splitting. Check accuracy on your own scans before you trust a threshold.
What the evidence says
Sarvam's Doc Agents lists bank and credit-card statements, KYC forms, land deeds and handwritten pages among supported documents, in 22 Indian languages plus English.
docs.sarvam.ai/docai/getting-started/overview
02Lending · India
Named deployment (Sarvam-reported)
EMI reminder calls before the due date
Borrowers hear the reminder in their own language between 8 and 7. The promise to pay lands on the loan record.
Languages
Hindi plus one of nine regional languages by voice
Salesforce gets
Call outcome, promise-to-pay date and amount, recording link, next attempt or a task for a person
For: Head of Collections
Details
Sarvam does
Saaras hears the borrower, Bulbul speaks, the voice agent runs the call on your 1600-series number
The decision
Jev sorts the answer: will pay on a date, already paid, dispute, hardship, wrong number, call back
The rule
Calls only 8 a.m. to 7 p.m. borrower time (RBI's window for recovery calls, which we apply to reminders too), with an attempt cap you set. Disputes, hardship and anger go to a person the same day.
Watch out
A cross-sell line turns a reminder into a promotional call under TRAI rules. Keep the script to the reminder.
What the evidence says
Sarvam reports over one crore (10 million) calls in 12 Indian languages for Mahindra Finance across sales, collections and staff feedback.
www.sarvam.ai/stories/mahindra-finance-voice-agents
03Sales · India
Vendor capability
Call back B2B enquiries in Hindi
IndiaMART and website enquiries get a call in minutes, in the buyer's language. Quantity, timeline and city reach the lead.
Languages
Hindi, Hinglish and English, with one regional language added per region
Salesforce gets
A lead with product, quantity, city, timeline and a fit reason, owned by the right rep
For: Sales Head
Details
Sarvam does
The voice agent calls, asks four qualifying questions and confirms the next step
The decision
Jev scores fit against the rules your sales head wrote: serious buyer, reseller, student, spam
The rule
Above 0.85 fit, a rep gets the lead with a call slot. Below 0.35, it closes with a reason. The middle band goes to a person.
Watch out
Marketplace leads often answer from a shop floor. Test on noisy calls before you set the threshold.
What the evidence says
Sarvam publishes a lead-qualification voice agent and reports IndiaMART as a customer. We found no named B2B callback deployment.
www.sarvam.ai/voice-agents/lead-qualification
04Real estate · India
Pattern (not yet proven)
Property leads called back in the buyer's language
Portal leads get a call in minutes. Budget, location and a site-visit slot are on the Salesforce lead before a rep picks up.
Languages
Hindi, Marathi, Tamil, Telugu, Kannada, Malayalam and English by voice
Salesforce gets
Qualified lead, budget band, visit slot booked on the rep's calendar, call summary in English
For: Head of Inside Sales
Details
Sarvam does
The voice agent calls, confirms the project, budget band, preferred location and visit day
The decision
Jev reads intent: visit this week, just looking, investor, broker, wrong number
The rule
Visit requests go straight to the rep's calendar. Investors and price negotiation go to a person.
Watch out
Portal leads are often bought by several developers. Speed matters more than polish, so test call-back time first.
What the evidence says
No named Indian developer deployment found. Sarvam's lead-qualification agent is the nearest template.
www.sarvam.ai/voice-agents/lead-qualification
05Service and back office · India
Pattern (not yet proven)
Malayalam and Bengali voice for Agentforce
Your Agentforce service agent keeps the logic. Callers in Kerala, Bengal and Gujarat get a voice path in their language.
Languages
Malayalam, Bengali, Gujarati, Kannada, Punjabi, Odia, plus the languages Agentforce Voice already covers
Salesforce gets
The same case, the same agent actions, a transcript in the caller's language and in English
For: Service Cloud owner or CIO
Details
Sarvam does
Saaras and Bulbul handle the speech for languages Agentforce Voice does not cover
The decision
Jev detects the caller's language and intent on the first turn and picks the path
The rule
One language pair goes live first. A caller who switches language mid-call or asks for a person reaches one.
Watch out
Two speech stacks mean two latency budgets. Measure the full turn time on a real phone line before go-live.
What the evidence says
Salesforce launched Agentforce Voice in Hindi and Hinglish on 19 May 2026 and said more Indian languages would follow. Malayalam, Bengali and Gujarati voice were not announced.
www.salesforce.com/in/news/press-releases/2026/05/19/salesforce-expands-agentforce-voice-with-hindi-language-support/
06Insurance · India
Pattern (not yet proven)
Claim status line in ten languages
Policyholders call, give a policy number, and hear where the claim stands in their language. The case updates either way.
Languages
Ten Indian languages and English by voice
Salesforce gets
Call logged on the claim case, missing-document request sent by WhatsApp or SMS, complaints opened as cases
For: Claims Operations Head
Details
Sarvam does
The voice agent verifies the caller, reads the claim stage from Salesforce and explains the next step
The decision
Jev picks the intent: status only, missing document, complaint, grievance, wants a person
The rule
The agent reads status. It never decides a claim, a payout or a rejection reason.
Watch out
Grievances have their own timelines with the regulator. Route them to the grievance queue on the first mention.
What the evidence says
Sarvam reports SBI Life uses a WhatsApp assistant for 3.5 lakh sales agents in 11 languages (a different job). We found no named claim-status voice line.
www.sarvam.ai/stories/sbi-life
07Sales · India
Named deployment (Sarvam-reported)
Hindi and Tamil sales calls, summarised on the opportunity
Reps talk to buyers in three languages in one sentence. The opportunity gets an English summary and the next step.
Languages
22 Indian languages and English, code-mixed
Salesforce gets
English summary, next step and stage signals on the opportunity, transcript attached
For: Sales Operations Head
Details
Sarvam does
Saaras transcribes the call with speakers separated. A model drafts the summary
The decision
Jev tags the stage signal: budget confirmed, competitor named, objection, next meeting agreed
The rule
The rep approves the summary in one tap before it saves. Stage changes stay with the rep.
Watch out
Tell the buyer the call is recorded. Store recordings where your DPDP notice says they are stored.
What the evidence says
Sarvam reports Dezerv transcribes close to 3.6 lakh minutes a month and cut word error rate by about 20% against its previous setup (Dezerv's own data).
www.sarvam.ai/stories/dezerv
08Insurance · India
Vendor capability
Renewal reminders that record why a policy lapses
The policyholder hears the renewal date in their language and can pay by link. The reason they won't renew lands on the policy.
Languages
Ten Indian languages and English by voice
Salesforce gets
Renewal outcome and lapse reason on the policy, payment link status, retention task for a person
For: Head of Persistency
Details
Sarvam does
The voice agent reminds, answers premium questions from the policy record and sends a payment link
The decision
Jev sorts the reply: will renew, paid elsewhere, price, claim experience, switching, call back
The rule
Price and claim complaints go to a retention person. The agent never offers a discount it was not given.
Watch out
Adding a new product to a renewal call can make it promotional. Keep upsell for a separate, consented call.
What the evidence says
Sarvam lists payment follow-ups among its voice agent use cases. We found no named renewal deployment on Sarvam.
docs.sarvam.ai/conversations/overview
09Retail and auto · India
Pattern (not yet proven)
Service-due calls for dealerships
Owners hear the service is due and pick a slot. The bay schedule fills without a telecaller dialling all morning.
Languages
Hindi plus the state language by voice
Salesforce gets
Service appointment, vehicle status, complaint case when there is one
For: Service Manager
Details
Sarvam does
The voice agent calls, offers two slots and confirms pick-up or drop
The decision
Jev reads the answer: book, sold the vehicle, serviced elsewhere, complaint, call back
The rule
Complaints about the last service go to the service manager, not back into the booking flow.
Watch out
Insurance renewal calls from a dealer are a regulated sale. Keep them separate from service reminders.
What the evidence says
Sarvam lists appointment booking among its voice agent use cases. We found no named dealership deployment.
www.sarvam.ai/voice-agents/appointment-booking
10Healthcare · India
Vendor capability
Appointment confirmations in Hindi, Malayalam and Tamil
Patients confirm, move or cancel the visit by voice in their language. Empty OPD slots go back to the queue.
Languages
Hindi, Malayalam, Tamil and seven more by voice
Salesforce gets
Appointment status, new slot, freed slot back on the schedule, escalation task for a nurse
For: Head of Patient Experience
Details
Sarvam does
The voice agent calls the day before, confirms or offers two new slots
The decision
Jev reads the answer: coming, reschedule, cancel, symptoms worse, wants a person
The rule
Anything about symptoms goes to a nurse at once. The agent gives no medical advice.
Watch out
Health data is sensitive. Agree with the hospital where recordings live and who can hear them.
What the evidence says
Sarvam publishes an appointment-booking voice agent. We found no named hospital deployment on Sarvam.
www.sarvam.ai/voice-agents/appointment-booking
11Service and back office · India
Vendor capability
WhatsApp answers in the customer's script
Customers write in Tamil script or in Tamil typed in English letters. The answer comes back the same way, with the case history behind it.
Languages
Ten Indian languages, native script and romanised, plus English
Salesforce gets
Messaging session on the case, intent, language preference stored on the contact
For: CX Head
Details
Sarvam does
Sarvam 105B reads and writes in the customer's script, grounded on your help articles
The decision
Jev routes the message: answerable, needs the account, complaint, wants a person
The rule
Account-specific answers only after the customer is verified. Complaints open a case and reach a person.
Watch out
Romanised Hindi and romanised Tamil look alike to a weak detector. Test language detection on your real messages.
What the evidence says
Sarvam reports SBI Life runs a WhatsApp assistant in 11 languages for its 3.5 lakh sales agents, with human review. That is an internal tool, not customer service.
www.sarvam.ai/stories/sbi-life
12Lending · India
Vendor capability
First missed EMI, handled the same week
The borrower who missed one payment gets a calm call, a payment link and a person if something is wrong.
Languages
Hindi plus one of nine regional languages by voice
Salesforce gets
Disposition, promise date, hardship flag, a task for the collector on disputes
For: Chief Collections Officer
Details
Sarvam does
The voice agent calls, confirms the missed payment and sends a payment link by SMS or WhatsApp
The decision
Jev sorts the reply: will pay, already paid, dispute, job loss, health, abusive, wrong person
The rule
RBI hours, an SMS with agent details before the call, no repeat calls the same day after a refusal.
Watch out
Microfinance loans have their own directions. Check which rules cover your book before you script.
What the evidence says
Sarvam's collections page lists first missed payment, broken promise and dispute handoff, and Sarvam reports lenders among its customers. We found no named deployment of this flow.
www.sarvam.ai/solutions/collections
13Lending · India
Named deployment (Sarvam-reported)
Field staff check-ins by voice
Field officers report the day by talking in Marathi or Telugu for two minutes. Leadership reads structured visit notes.
Languages
Ten Indian languages by voice
Salesforce gets
Visit records, issues as cases, a weekly summary for the regional head
For: Regional Operations Head
Details
Sarvam does
The voice agent calls at day end and asks five fixed questions
The decision
Jev tags each answer: visit done, customer issue, competitor seen, safety concern
The rule
Safety concerns and harassment reports go to a named manager the same day.
Watch out
Staff will only answer honestly if they know who reads the answers. Say so on the first call.
What the evidence says
Sarvam reports Mahindra Finance uses voice agents to collect field-level feedback from staff.
www.sarvam.ai/stories/mahindra-finance-voice-agents
14Gulf teams · GCC
Pattern (not yet proven)
Dubai brokers, Indian buyers, their language
Indian buyers asking about Dubai off-plan get a reply in Hindi or Malayalam. A registered agent takes the qualified ones.
Scoped per case.
Languages
Hindi, Malayalam, Tamil and English. No Arabic, no spoken Urdu
Salesforce gets
Lead with budget, project interest, visa question flag, handed to a registered agent
For: Sales Director
Details
Sarvam does
Chat and voice in the buyer's language for the first qualifying questions
The decision
Jev reads intent: end user, investor, golden visa question, broker, not serious
The rule
Price, payment plan and visa answers come from a person. The agent qualifies and books the call.
Watch out
Sarvam's managed service runs in India. Sending UAE lead data there is a PDPL transfer question we settle with you first.
What the evidence says
No named deployment. Sarvam speaks Hindi and Malayalam, does not support Arabic, and does not voice Urdu.
docs.sarvam.ai/api/getting-started/models/bulbul
15Gulf teams · GCC
Pattern (not yet proven)
Exchange house questions in Malayalam and Hindi
Transfer status, rates and KYC renewal answered in the customer's language. People take anything about money that went missing.
Scoped per case.
Languages
Hindi, Malayalam, Tamil, Bengali and English. No Arabic, no spoken Urdu
Salesforce gets
Case with transfer reference, intent and language, fraud flags to a person
For: Contact Centre Head
Details
Sarvam does
Voice and WhatsApp in the customer's language for status and KYC questions
The decision
Jev routes: status, rate, KYC renewal, missing transfer, fraud concern
The rule
Missing money and suspected fraud go to a person at once, with the transfer reference.
Watch out
Central Bank rules and PDPL decide where call data may go. We check the hosting route before any pilot.
What the evidence says
No named deployment. Sarvam covers these Indian languages and does not support Arabic.
docs.sarvam.ai/api/getting-started/models/bulbul
16Banking · India
Vendor capability
Missing KYC documents, chased and read
Customers hear what is missing in their language and upload it on WhatsApp. The document is read before anyone opens it.
Languages
Ten Indian languages by voice, 22 for documents
Salesforce gets
Document attached to the account, fields extracted, the KYC task closed or sent to a person
For: Retail Operations Head
Details
Sarvam does
The voice agent explains what is missing. Sarvam Vision reads the upload
The decision
Jev checks the upload is the document asked for and belongs to the customer
The rule
The agent chases and reads. Identity decisions and video KYC stay with an authorised official.
Watch out
RBI's video KYC needs a live official. Never sell this as a replacement for it.
What the evidence says
Sarvam's Doc Agents lists KYC forms among supported documents. We found no named KYC chase deployment.
docs.sarvam.ai/docai/getting-started/overview
17Real estate · India
Vendor capability
Land records digitised for title checks
Handwritten deeds and encumbrance certificates in regional scripts become searchable text. Legal reads the summary, then the page.
Languages
22 Indian languages, printed and handwritten
Salesforce gets
Extracted fields on the property record, the digitised deed attached, mismatches queued
For: Legal Operations Head
Details
Sarvam does
Sarvam Vision digitises the deed and extracts survey number, owners and dates
The decision
Jev flags missing pages and name mismatches against the applicant
The rule
A lawyer signs off every title. The agent prepares the file.
Watch out
Old deeds use archaic terms and stamps. Test on twenty of your own before you set a threshold.
What the evidence says
Sarvam's Doc Agents lists land deeds and handwritten manuscripts among supported documents.
docs.sarvam.ai/docai/getting-started/overview
18Banking · India
Pattern (not yet proven)
A voice line for a co-operative bank
Members ask about balances, FD maturity and loan dues in Malayalam or Marathi, at any hour, after a verification step.
Languages
Malayalam, Marathi and other state languages by voice
Salesforce gets
Interaction log on the member, complaints as cases
For: CEO or IT Head
Details
Sarvam does
The voice agent verifies the member and reads balances and dates from the core system
The decision
Jev routes: information, complaint, fraud concern, wants a branch call
The rule
No transactions by voice. Information only, after verification.
Watch out
Many co-op banks run older cores. The integration is the project, not the voice agent.
What the evidence says
No named co-op bank deployment found.
docs.sarvam.ai/conversations/overview
19Gulf teams · GCC
Pattern (not yet proven)
UAE clinics: reminders in Malayalam and Hindi
Patients who prefer Malayalam or Hindi get reminders and rebooking in it. Arabic and English stay on your current system.
Scoped per case.
Languages
Malayalam, Hindi, Tamil, English. Arabic needs a different model
Salesforce gets
Appointment status and language preference on the patient
For: Clinic Operations Manager
Details
Sarvam does
Voice reminders and rebooking in the patient's Indian language
The decision
Jev reads: confirm, move, cancel, clinical question
The rule
Clinical questions go to a nurse. The agent books and reminds.
Watch out
Health data in the UAE has its own rules. Hosting is the first question, before any script.
What the evidence says
No named Sarvam deployment in the Gulf found.
docs.sarvam.ai/api/getting-started/models/bulbul
20Gulf teams · GCC
Pattern (not yet proven)
Prepaid support for Indian expats
Recharge, plan and balance questions answered in Hindi, Malayalam or Bengali.
Scoped per case.
Languages
Hindi, Malayalam, Bengali, Tamil. No Urdu by voice
Salesforce gets
Case and churn-risk flag on the subscriber
For: Retention Head
Details
Sarvam does
Voice and chat answers on plans and recharges
The decision
Jev routes: plan question, recharge failed, port-out risk, complaint
The rule
Port-out risk goes to a retention person the same day.
Watch out
Telecom data in the UAE is regulated. Hosting outside the country needs the operator's own sign-off.
What the evidence says
No named deployment found.
docs.sarvam.ai/api/getting-started/models/bulbul
21Retail and auto · India
Vendor capability
COD orders confirmed before they ship
Cash-on-delivery buyers confirm the order and the address in Hinglish or Tamil. Fake orders stop at the warehouse door.
Languages
Hindi, Hinglish and nine regional languages by voice
Salesforce gets
Order status, corrected address, cancellation reason
For: Head of Fulfilment
Details
Sarvam does
The voice agent calls within the hour and confirms order, address and landmark
The decision
Jev reads: confirm, cancel, change address, didn't order
The rule
Cancel only on a clear no. Unclear answers get one more attempt, then a person.
Watch out
Per-order margin is thin. Price the call against the cost of one return before you start.
What the evidence says
Sarvam publishes an order-status voice agent. We found no named COD deployment on Sarvam.
www.sarvam.ai/voice-agents/order-status
22Service and back office · India
Vendor capability
Every regional-language call checked, not a sample
Quality reviews the calls that broke a rule, in any of 22 languages, instead of listening to two percent at random.
Languages
22 Indian languages and English, code-mixed
Salesforce gets
QA score and flags on the case or the agent's record, coaching tasks
For: Quality Head
Details
Sarvam does
Saaras transcribes and separates speakers on every recorded call
The decision
Jev checks each call against your rules: disclosure read, abuse, promise made, script skipped
The rule
A person reviews every flagged call before it affects anyone's scorecard.
Watch out
Staff should know calls are scored by software and who reviews the flags.
What the evidence says
Sarvam's collections page says each call is transcribed, dispositioned and scored, with QA reviewing exceptions.
www.sarvam.ai/solutions/collections
23Service and back office · India
Vendor capability
Regional court records, summarised for counsel
Orders and FIRs in Kannada or Bengali become an English summary with the page references counsel needs.
Languages
22 Indian languages to English
Salesforce gets
Matter record with summary, hearing date and the source pages
For: Legal Operations Head
Details
Sarvam does
Sarvam Vision digitises, Sarvam-Translate translates
The decision
Jev tags the document type and whether a hearing date is near
The rule
Counsel reads the source before acting. The summary is a map, not the record.
Watch out
Translation of legal terms needs a lawyer's glossary. Build it with your team first.
What the evidence says
Sarvam's Doc Agents lists court records among supported documents.
docs.sarvam.ai/docai/getting-started/overview
24Healthcare · India
Pattern (not yet proven)
Report-ready and home-collection calls
Patients hear the report is ready and book a home collection slot in their language.
Languages
Ten Indian languages by voice
Salesforce gets
Collection booking, complaint case
For: Operations Head
Details
Sarvam does
The voice agent calls and books the collection slot
The decision
Jev reads: book, already done, wants the doctor, complaint
The rule
The agent never reads results aloud.
Watch out
Results are sensitive. Send them by the secure link you already use.
What the evidence says
No named diagnostics deployment on Sarvam found.
www.sarvam.ai/voice-agents/appointment-booking
25Education · India
Pattern (not yet proven)
Applicants called back in their language
Applicants and parents hear from admissions the same day, in Hindi, Telugu or Tamil, and book a counselling slot.
Languages
Ten Indian languages by voice
Salesforce gets
Applicant record updated, counselling booked, fee questions to a counsellor
For: Admissions Director
Details
Sarvam does
The voice agent calls, answers programme questions from your brochure and books a slot
The decision
Jev reads: serious applicant, parent call, fee question, not eligible
The rule
Eligibility and fee waivers come from a counsellor.
Watch out
Admission season spikes volume. Load-test the line before the results week.
What the evidence says
No named admissions deployment on Sarvam found.
www.sarvam.ai/voice-agents/lead-qualification
26Insurance · India
Vendor capability
Policy wordings in the customer's language, layout kept
Key fact statements and policy wordings go out in the customer's language with the layout intact. A reviewer signs each one.
Languages
22 Indian languages and English
Salesforce gets
Translated documents attached to the product record, reviewer and date logged
For: Compliance Head
Details
Sarvam does
Sarvam's document translation keeps tables and layout in PDF and Word
The decision
Jev flags clauses with numbers, exclusions or dates for a human check
The rule
No translated document goes out without a named reviewer.
Watch out
Regulators read the English. Keep the English as the governing text and say so.
What the evidence says
Sarvam documents translation of PDF, Word, spreadsheet and presentation files into 22 Indian languages plus English, keeping the original layout.
docs.sarvam.ai/api/api-guides-tutorials/doc-translation/overview
27Healthcare · India
Named deployment (Sarvam-reported)
Consultation notes drafted while the doctor talks
The doctor speaks English, Hindi and the local language in one sentence. The record is drafted for review before the patient leaves.
Languages
English, Hindi and regional languages, code-mixed
Salesforce gets
Draft visit note on the patient record for the doctor to approve
For: Medical Director
Details
Sarvam does
Saaras streams the transcript during the consultation
The decision
Jev checks the draft has a diagnosis, medicines and advice before it is shown
The rule
The doctor approves every note. Nothing reaches the patient unapproved.
Watch out
Patients must know the consultation is transcribed.
What the evidence says
Sarvam reports HealthPlix reached 97%+ accuracy on prescriptions and saved about five minutes per consultation with Sarvam speech-to-text, across 50,000+ consultations.
www.sarvam.ai/stories/healthplix
28Healthcare · India
Pattern (not yet proven)
Post-discharge calls with red flags escalated
Patients get a call two days after discharge in their language. Red-flag answers reach a nurse within the hour.
Languages
Ten Indian languages by voice
Salesforce gets
Follow-up record, escalation task for the nurse on duty
For: Nursing or Quality Head
Details
Sarvam does
The voice agent asks five fixed questions from the discharge plan
The decision
Jev reads each answer against the red-flag list your clinicians wrote
The rule
Any red flag escalates. The agent gives no advice.
Watch out
Clinicians own the question list. Review it every quarter.
What the evidence says
No named deployment on Sarvam found.
docs.sarvam.ai/conversations/overview
29Retail and auto · India
Vendor capability
Failed deliveries rescheduled by voice
A failed delivery triggers a call in the buyer's language. The new slot or corrected address reaches the courier.
Languages
Ten Indian languages by voice
Salesforce gets
Delivery case updated, courier notified
For: CX Head
Details
Sarvam does
The voice agent calls and captures a new slot or landmark
The decision
Jev reads: reschedule, new address, cancel, never ordered
The rule
Cancellations need a clear no.
Watch out
Couriers' APIs vary. Check the courier can take the update automatically.
What the evidence says
Sarvam publishes an order-status voice agent.
www.sarvam.ai/voice-agents/order-status
30Gulf teams · GCC
Pattern (not yet proven)
HR helpline for frontline workers
Workers ask about leave, payslips and salary cards in Hindi, Malayalam, Tamil or Bengali. Grievances reach HR in confidence.
Scoped per case.
Languages
Hindi, Malayalam, Tamil, Bengali. No spoken Urdu, no Arabic
Salesforce gets
Case per question, grievances to a named HR person
For: HR Director
Details
Sarvam does
Voice answers from your HR policies in the worker's language
The decision
Jev routes: policy question, payslip issue, grievance, safety
The rule
Grievances and safety reports never stay with the agent.
Watch out
Many Pakistani workers prefer Urdu, which Sarvam can hear but not speak. Plan for that gap.
What the evidence says
No named Gulf deployment found.
docs.sarvam.ai/api/getting-started/models/bulbul
31Gulf teams · GCC
Pattern (not yet proven)
Safety inductions in the worker's language
Toolbox talks are dubbed into Hindi, Malayalam and Tamil, and a short spoken quiz checks they landed.
Scoped per case.
Languages
12 Indian languages for dubbing; 10 for the spoken quiz
Salesforce gets
Induction record per worker, retraining task where needed
For: HSE Manager
Details
Sarvam does
Sarvam's dubbing turns your English induction video into each language
The decision
Jev scores the spoken quiz answers: understood, partly, not understood
The rule
A supervisor walks through anything the quiz says was not understood.
Watch out
Dubbed safety content needs a native reviewer before anyone works under it.
What the evidence says
No named Gulf deployment found.
docs.sarvam.ai/api/api-guides-tutorials/dubbing/overview
32Gulf teams · India and GCC
Vendor capability
Indian-language chat that stays in your cloud
Sarvam's open models run inside your own cloud account. Chat in Indian languages without the data leaving it.
Scoped per case.
Languages
Ten Indian languages and English (text)
Salesforce gets
Messaging session and case, with the model running outside Salesforce
For: CTO
Details
Sarvam does
Sarvam 30B or 105B open weights run on your GPUs or a cloud region you choose
The decision
Jev routes each message to the right flow or a person
The rule
Text only. Speech models need a separate licence for self-hosting.
Watch out
Running a 105B model needs real GPU capacity. Price the hosting before the pilot.
What the evidence says
Sarvam 30B and 105B are published on Hugging Face under the Apache 2.0 licence (March 2026).
huggingface.co/sarvamai/sarvam-105b
33Service and back office · India
Pattern (not yet proven)
Bill-due and outage calls for utilities
Consumers hear the bill date or the outage window in the state language.
Languages
State languages by voice
Salesforce gets
Disputes and meter faults as cases
For: Revenue Head
Details
Sarvam does
The voice agent calls with the amount and due date
The decision
Jev reads: will pay, dispute, meter fault, already paid
The rule
Disputes go to a person.
Watch out
Utilities usually buy through tenders. Expect a procurement cycle.
What the evidence says
No named utility deployment on Sarvam found.
docs.sarvam.ai/conversations/overview
34Service and back office · India
Pattern (not yet proven)
Broadband support in the state language
Plan, bill and outage questions answered by voice. Customers about to leave reach a person.
Languages
Ten Indian languages by voice
Salesforce gets
Case with intent, churn-risk flag
For: Customer Operations Head
Details
Sarvam does
The voice agent answers plan and outage questions
The decision
Jev reads: question, outage report, churn risk, complaint
The rule
Churn risk goes to a retention person the same day.
Watch out
Outage calls arrive in waves. Size the line for the worst hour.
What the evidence says
No named ISP deployment on Sarvam found.
docs.sarvam.ai/conversations/overview
35Sales · India
Pattern (not yet proven)
Dealer and farmer line for agri-input firms
Dealers check stock and schemes in their language. Farmers' crop questions reach an agronomist.
Languages
Ten Indian languages by voice
Salesforce gets
Dealer orders as opportunities, crop questions as cases
For: Rural Distribution Head
Details
Sarvam does
The voice agent answers stock and scheme questions
The decision
Jev routes: order, stock, scheme, crop problem
The rule
Crop advice comes from an agronomist.
Watch out
Rural lines are noisy. Test on field recordings.
What the evidence says
Sarvam reports a pilot with India's Ministry of Agriculture in which voice agents verified crop data with farmers in four states (a different job).
www.sarvam.ai/stories/dcs
36Gulf teams · GCC
Pattern (not yet proven)
Salary card questions in the worker's language
Balance, PIN and pay-date questions answered in Hindi, Malayalam or Bengali.
Scoped per case.
Languages
Hindi, Malayalam, Bengali, Tamil. No Urdu by voice
Salesforce gets
Case per call, fraud to a person
For: Customer Service Head
Details
Sarvam does
Voice answers to card questions
The decision
Jev routes: balance, PIN, pay date, fraud
The rule
PIN resets and fraud go to a person.
Watch out
Card data has strict rules. Check hosting before anything else.
What the evidence says
No named deployment found.
docs.sarvam.ai/api/getting-started/models/bulbul
37Education · India and GCC
Vendor capability
Product training dubbed for frontline teams
One English training video becomes up to twelve language versions in the trainer's own voice.
Languages
12 Indian languages for dubbing
Salesforce gets
Training assets linked to the course record
For: L&D Head
Details
Sarvam does
Sarvam dubs the video with the trainer's cloned voice, with consent
The decision
Jev flags segments with numbers and product names for review
The rule
The trainer consents to voice cloning in writing.
Watch out
A native speaker reviews each version before release.
What the evidence says
Sarvam documents dubbing into 12 Indian languages with each speaker's voice cloned across languages.
docs.sarvam.ai/api/api-guides-tutorials/dubbing/overview
38Education · India
Pattern (not yet proven)
Attendance and fee updates for parents
Parents hear attendance and fee dates in their language.
Languages
Ten Indian languages by voice
Salesforce gets
Contact log, teacher call requests
For: Student Success Head
Details
Sarvam does
The voice agent calls with the update
The decision
Jev reads: understood, wants a teacher call, fee issue
The rule
Concerns about a child go to a teacher.
Watch out
Calls about children need parental consent on file.
What the evidence says
No named deployment found.
docs.sarvam.ai/conversations/overview
39Real estate · India and GCC
Pattern (not yet proven)
Gulf NRIs called back about projects at home
Indian developers call NRI enquiries from the Gulf in Malayalam or Hindi, at a Gulf-friendly hour, and book a video tour.
Languages
Malayalam, Hindi, Tamil, Telugu by voice
Salesforce gets
Lead with time zone, tour booked
For: NRI Sales Head
Details
Sarvam does
The voice agent calls and books a video tour
The decision
Jev reads intent: buy, invest, family member deciding, not now
The rule
Price and documentation questions go to the NRI desk.
Watch out
Calling Gulf numbers from India costs more per minute. Price it in.
What the evidence says
No named deployment found.
www.sarvam.ai/voice-agents/lead-qualification
40Service and back office · India
Vendor capability
Regional-language invoices into the ledger
Scanned GST invoices in regional scripts come out as fields. Accounts payable reviews the exceptions.
Languages
22 Indian languages and English
Salesforce gets
Invoice record or a push to your ERP, exceptions queued
For: Finance Controller
Details
Sarvam does
Sarvam Vision extracts GSTIN, amounts, dates and line items
The decision
Rules check the totals. Jev flags duplicates and odd suppliers
The rule
Rules do the arithmetic. Nothing pays without the usual approval.
Watch out
Most GST invoices are already in English. Check how many regional ones you really get.
What the evidence says
Sarvam's Doc Agents lists invoices and GST filings among supported documents.
docs.sarvam.ai/docai/getting-started/overview

The honest no

Where Sarvam is the wrong tool.

Sarvam doesn't speak Arabic, and it can't voice Urdu. Its managed service runs in India, so UAE and Saudi data needs a transfer check or a self-hosted model first. It has no Salesforce connector, which is the part we build. If your callers mostly speak English or Arabic, a voice stack built for those languages will serve you better, and we will say so in the first week.

Method

How we ranked these.

0145 candidate jobs, gathered from Sarvam's published stories and solution pages, Salesforce's Agentforce Voice announcements, and the lending, insurance, real estate and healthcare teams we talk to.
02Jev reranked all 45 for a small Salesforce partner in Dubai and Kochi: a Salesforce record update, a clear gap that English-only tools leave, a buyer outside India's top 100, and one process live in about 30 days with a reviewer.
03Jev then sorted each one into lead page, hub card, Gulf check or skip. Only 4 of 27 calls cleared its confidence bar, so we read the result as a ranking, not a verdict.
04We overrode Jev twice. EMI reminders kept a full page, because Sarvam reports Mahindra Finance and Tata Capital running them. WhatsApp in the customer's script moved down to a card, because Jev's margin on it was thin.
05We dropped five: government scheme outreach, abandoned-cart calls (promotional rules), on-premises sovereign models, government grievance lines and hotel guest service.
06Each card names its evidence: a deployment Sarvam reports, a capability Sarvam documents, or a pattern nobody has published yet.
07Prices and language lists were checked against Sarvam's own pages on 10 October 2026. We name no customers of ours.

Download the full table (CSV)

Last updated 10 October 2026

Sarvam is a trademark of its owner. Mindcat is not affiliated with or endorsed by Sarvam AI.

Questions

What we actually say.

What is Sarvam AI?: An Indian AI company that builds speech, document and chat models for Indian languages. It sells them through an API, as voice and document agents, and as open weights for some models.
Is Mindcat a Sarvam partner?: No. Sarvam is a vendor we build on. You sign up for Sarvam's API in your own name, and we connect it to Salesforce.
Does Sarvam speak Arabic or Urdu?: No Arabic. Saaras can transcribe Urdu, but Bulbul cannot speak it, so an Urdu caller gets an answer in another language or a person.
Where does the data go?: Sarvam's managed API runs in India. Sarvam also offers private cloud, on-premises and air-gapped deployments, and its 30B and 105B chat models are open weights you can host yourself. We name the route in writing before a pilot.
Why not just use Agentforce Voice?: Use it where it covers your callers. Salesforce launched it in Hindi in May 2026 and said more Indian languages would follow; Business Today reported Tamil, Telugu and Marathi in beta in June. We found no announcement yet for Malayalam, Bengali, Gujarati, Kannada, Punjabi or Odia, so those callers need another path today.
What does Mindcat build?: The part Sarvam doesn't ship: the Salesforce write-back, the consent record, the call window, the confidence line and the hand-off to a person. One named process in one language pair first.

The brief

Name the call your team makes in the wrong language.

We read the process and write down where Sarvam fits, where it does not, and what Salesforce has to hold before anything goes live.

40 jobs, in the language your customer answers in.

Four things Sarvam does. Checked 10 October 2026.

Sarvam listens and reads. Jev decides. Salesforce keeps the record.

Start with these eight.

Find the job that sounds like your week.

Renewal reminders that record why a policy lapses

Service-due calls for dealerships

Appointment confirmations in Hindi, Malayalam and Tamil

WhatsApp answers in the customer's script

First missed EMI, handled the same week

Field staff check-ins by voice

Exchange house questions in Malayalam and Hindi

Missing KYC documents, chased and read

Land records digitised for title checks

A voice line for a co-operative bank

UAE clinics: reminders in Malayalam and Hindi

Prepaid support for Indian expats

COD orders confirmed before they ship

Every regional-language call checked, not a sample

Regional court records, summarised for counsel

Report-ready and home-collection calls

Applicants called back in their language

Policy wordings in the customer's language, layout kept

Consultation notes drafted while the doctor talks

Post-discharge calls with red flags escalated

Failed deliveries rescheduled by voice

HR helpline for frontline workers

Safety inductions in the worker's language

Indian-language chat that stays in your cloud

Bill-due and outage calls for utilities

Broadband support in the state language

Dealer and farmer line for agri-input firms

Salary card questions in the worker's language

Product training dubbed for frontline teams

Attendance and fee updates for parents

Gulf NRIs called back about projects at home

Regional-language invoices into the ledger

Where Sarvam is the wrong tool.

How we ranked these.

What we actually say.

Name the call your team makes in the wrong language.

You might also need.

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