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For COOs and heads of operations

Sales promised it. Finance never heard. Your customer noticed.

Work drops between teams because every handoff lives in a different inbox, chat or spreadsheet. We set up Slack with your CRM so each handoff has an owner, each approval has a trail, and vendors work from the same facts as your team.

Tell us the handoff that dropsPick your use cases

The week

Where the work drops, and what changes.

Slack is where the work moves. Salesforce stays the record. Each line on the left is paired with the line on the right.

Today

In Slack with Salesforce

Delivery hears about the deal from the customer
A closed deal opens the delivery channel and names the owner
A discount is approved in a chat
The approval is written back with the name and the time
Vendors work from an email three versions old
Vendors share a channel with current facts
Decisions sit in personal WhatsApp groups
Decisions sit in company channels. Customers stay on WhatsApp
The honest no: if the work is a software factory with a named delivery date, we are the wrong partner.

How it starts

One handoff first. Then the next.

  1. Day 1

    Name the handoff

    Order to delivery, request to approval, or vendor to site. You pick the one that costs the most.

  2. On paper

    How it would run

    Channels, approvers, what Salesforce records, the plan and seats. Before you buy.

  3. Launch

    Train each team

    On the work it does, not on features.

  4. After

    We stay

    New workflows, new channels, and the admin work nobody inside has time for.

See it in your business

The handoffs operations owns.

Each card says what happens today and how it runs in Slack. Open the ones that fit and send them to us.

All use casesSee every department, filter, and send us the list that fits.

Apps we host

Software we run for you.

Mindcat Dispatch live map of Dubai with customer pins and a list of eight online drivers with their vans.
Real screen, sample data

Mindcat Dispatch

Orders arrive by WhatsApp, drivers are phoned for updates, and the cash count happens at night. One dispatch board for every branch, run by us, with hosting agreed in your plan.

Order boardLive mapCash per driver
Mindcat Inbox WhatsApp CRM: a Dubai Marina lead from Bayut in the shared inbox, the agent’s replies, a private note on the permit and Madmoun QR, and the lead’s Trakheesi permit in the side panel.
Real screen, sample data

Mindcat Inbox

Bayut leads, clinic bookings and workshop approvals arrive on staff’s own WhatsApp, and nobody sees who answered. One shared inbox on the company number, each conversation with an owner, with hosting agreed in your plan.

Shared WhatsApp inboxPermit and cash flagsAgent reports
Mindcat Sign send screen: a tenancy addendum going to a tenant, a landlord and a broker in order, each with an email address.
Real screen, sample data

Mindcat Sign

Leases go to landlords abroad on WhatsApp, and offer letters wait for a signature before the MOHRE or Qiwa step. One link per signer, signed on a phone in Arabic or English, with every document’s status in one list.

Signing orderArabic signing pageAudit log
Mindcat Maintain work-order calendar for a week in October 2026 with chiller, lift and villa AC jobs coloured by priority.
Real screen, sample data

Mindcat Maintain

Tenant complaints arrive on WhatsApp, PPM lives in Excel and three AMC companies report in three formats. One maintenance system for every building, run by us, with hosting agreed in your plan.

Work ordersChiller and lift PPMTechnician phones
Mindcat Projects Gantt chart for an invented DIFC office fit-out, with Civil Defence approval, DEWA load NOC, construction tasks and handover milestones from September 2026 to January 2027.
Real screen, sample data

Mindcat Projects

Live jobs run on WhatsApp groups and a programme in one planner’s Excel. One live programme per job, site updates from phones, and the client on a free login, with hosting agreed in your plan.

Gantt per jobStatus across jobsFree client view
Mindcat Vault dashboard listing sample documents expiring in the next 90 days: an NOC for Villa 22, a trade licence, a tenancy contract for Villa 14 JVC, a Saudi commercial registration, a visa record and a tenancy renewal for Marina Pearl 1204.
Real screen, sample data

Mindcat Vault

Trade licences, Emirates IDs, iqamas and Ejari contracts sit in Excel, WhatsApp and box files, and a missed Saudi CR confirmation suspends every licence on it. One archive searchable in Arabic and English, with the renewals list on the dashboard, with hosting agreed in your plan.

Arabic search on scansExpiry remindersFiles by client
Mindcat Desk ticketing system: open tickets for a Dubai facilities team and a Riyadh IT desk, in English and Arabic, sorted by SLA escalation time.
Real screen, sample data

Mindcat Desk

Requests reach the team by email, phone, WhatsApp and walk-up, and nobody can show which met the agreed time on a Sunday-Thursday or Monday-Friday week. One ticket per request with an owner and an SLA clock on that week, with hosting agreed in your plan.

SLA clocksEmail, phone, portalArabic help centre
Mindcat Screens layout designer with a Deira grill menu board in English and Arabic: Mixed Grill, Shish Taouk, Lamb Kofta, Chicken Mandi and Lamb Kabsa at AED prices.
Real screen, sample data

Mindcat Screens

A price change on Thursday means USB sticks over the weekend, Olaya still shows last week’s SAR combo on Sunday, and the iftar menu goes up late. One edit reaches every branch screen in Dubai and Riyadh, and the displays list shows which are behind.

Menu boardsRamadan and prayer schedulesProof of play
Mindcat Learn on three phones: a site induction in Hindi, a quiz on the midday break, and the same induction in Arabic, right to left.
Real screen, sample data

Mindcat Learn

Inductions are read aloud in English to crews who speak Hindi and Urdu, the midday-break briefing is signed on paper every June, and the client’s auditor asks for proof by site. Courses on every worker’s phone in his language, with a completion matrix per site.

Courses in their languageQuiz and certificateStatus by site
Mindcat Bookings day view for a sample Dubai clinic: one column each for four practitioners with dental, physiotherapy and dermatology visits and the 13:00 break.
Real screen, sample data

Mindcat Bookings

Bookings arrive by phone, WhatsApp and Instagram, two receptionists share one diary, and Ramadan hours are moved by hand. One calendar per doctor, a booking page patients use themselves, with hosting agreed in your plan.

Booking page in ArabicDay view per doctorFriday and Ramadan hours
Mindcat Assets IT asset management: the record of a leaver in Dubai with the laptop, iPhone and monitor she still holds, each with a check-in button.
Real screen, sample data

Mindcat Assets

Hilti kits leave the Al Quoz store for a site in Al Khobar with no return date, and a Dubai leaver’s exit clearance waits on IT while the final settlement is due within 14 days. Every laptop, phone and tool checked out to a named person or site, signed for on the phone, with an overdue list.

Who holds whatSigned on the phoneLicence and warranty dates
Mindcat Surveys results for a sample visitor survey: a bar chart of answers from four service centres, Olaya and Al Malaz in Riyadh, Al Rawdah in Jeddah and Al Khobar.
Real screen, sample data

Mindcat Surveys

Satisfaction is measured from outside, once a quarter, as one figure, and the comment box is counted by hand. A code at every counter and results per branch as the answers arrive, in Arabic and English, with hosting agreed in your plan.

Results per branchArabic survey pagesQR at the counter
Mindcat Analytics overview for a sample Riyadh housing launch site: visitors, visits, views, bounce rate and visit duration for the last 30 days, with a daily bar chart.
Real screen, sample data

Mindcat Analytics

The Snapchat ads for a north Riyadh launch go live on Thursday night, the sales team’s WhatsApp is full by Sunday, and nobody can say which ad sent them. Each campaign, WhatsApp click and register-interest form on one screen, and a link the owner opens on his phone.

Campaigns and sourcesWhatsApp and form clicksData in the UAE or KSA
Mindcat Social social media calendar: a month of posts for four sample clients with approval tags and one failed post in red.
Real screen, sample data

Mindcat Social

Approvals in seven WhatsApp groups and a sheet as the only view of the week. Every client’s posts on one calendar, a preview link the client approves on their phone, and failed posts flagged in red with the reason.

One calendar per agencyClient approves from a linkNo seat fees
Mindcat Stays hotel booking system: the front desk calendar for a sample Bur Dubai building in October 2026 with 16 of 20 units free tonight.
Real screen, sample data

Mindcat Stays

Direct bookings by phone, monthly corporate stays in Excel, and buildings in Al Barsha and Deira with two diaries. One calendar for every unit and building, and a booking site guests use themselves, with hosting agreed in your plan.

Own booking siteOne calendarTourism Dirham line
Mindcat People HR and payroll software: a submitted monthly payroll run for a Sharjah contractor with 18 employees listed by department and designation.
Real screen, sample data

Mindcat People

Crews on four sites, overtime on WhatsApp photos and a WPS file rebuilt by hand near the deadline. Check-ins and rosters feed one monthly payroll run, and the WPS file comes out of the same run, well before MOHRE’s day-17 permit block.

Payroll run and WPS fileGOSI and gratuityPhone app for staff
Mindcat Accounts ZATCA Integration Log for a sample Riyadh distributor: eleven invoices cleared, one walk-in sale reported and one credit note rejected.
Real screen, sample data

Mindcat Accounts

The invoice is typed in Riyadh, the Dammam yard’s stock is in Excel and the delivery note is from a carbon book, so a truck leaves for a contractor already 90 days late. One chain from order to delivery to invoice, with stock by warehouse and the ZATCA status of every invoice.

ZATCA clearanceUAE and Saudi VATStock and POS
Mindcat Lease Leasing home for a sample Dubai property management company: units let and vacant, cheques due in 7 days, a returned cheque, renewal notices in 30 days and rent cheques by month.
Real screen, sample data

Mindcat Lease

The cheques to bank this week, the leases whose renewal notice is due, and the returned cheque, on one screen the leasing desk and the accountant both open, instead of a folder and a phone call.

Cheques to depositRenewal notice datesOwner statements
Mindcat Clinic day calendar for a sample two-branch clinic in Riyadh and Jeddah: one column each for four practitioners with the day’s appointments.
Real screen, sample data

Mindcat Clinic

Two branches, two paper filing systems and two doctors’ diaries. One patient record and one day calendar for every practitioner and branch, with charges from your own price list.

One record across branchesReceipts by Cash and MadaReception free
Mindcat Lobby list of today’s visitor passes for a sample Dubai tower: eight visitors marked Inside, Left, Expected or To approve, with visitor type and approval state.
Real screen, sample data

Mindcat Lobby

The lobby guard copies names from cards into a book while a queue builds, and nobody can say who is still in the building. Passes approved before the visit, the card scanned at the counter and a live list of who is inside, run for you in the UAE or KSA.

Emirates ID card scanContractor passesID image deleted at check-out
Mindcat Hours projects list for a sample Dubai agency: Creek launch shoot at 121.1% of 32 hours in red, October retainer at 87.9% of 120 hours, and other retainers with hours used.
Real screen, sample data

Mindcat Hours

The account lead says yes to extras on WhatsApp, and the month-end report is a deck nobody can check. A timer on every task, tags for extras, and a report link the client opens without logging in, set up and run for you in the UAE or KSA.

Client report link, no loginRates per person and projectRetainer hours left

Read next

What your IT team will ask.

FAQ

What operations leaders ask.

Our customers are on WhatsApp. Do they have to move?
No. Customer WhatsApp can stay. The internal decisions about the customer move to Slack, where the company keeps them.
Do we need Salesforce?
No. Slack works on its own, and Slack has a built-in CRM on some plans. Handoffs carry more when Salesforce is connected, because the record moves with the work.
How do vendors join?
Through Slack Connect, a channel shared between your workspace and theirs. We set the rules: which vendors, which channels, and who approves a new one.
We already use Microsoft Teams. Is this a second tool to police?
Only if nobody decides. Teams keeps meetings and files. Slack takes the work that crosses teams, systems and partners. We write a one-page rule on what goes where and train each team on it.
Where is our data held?
Slack offers data residency in several regions. We confirm with Salesforce which region applies to your plan before you sign, and write it in the proposal.
How long before the first handoff runs?
It depends on how many teams start. We write the scope and the first workflows down before any work starts, so you see it before you agree.

The brief · one email

Name the handoff that drops.

The honest no: if the work is a software factory with a named delivery date, we are the wrong partner.

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