Salesforce MVP Hall of Fame · Certified Partner since 2010
Model Context Protocol is how an agent calls a database, a SaaS API, or an internal service without a one-off integration for every model. We implement the servers, the allow-list, and the review process. The deep governance write-up lives in our MCP guide. The first week is in the org, reading what already exists.
What we put in
The honest no: if the work is a software factory with a named delivery date, we are the wrong partner.
Use cases
These are the use cases we usually pair with Model Context Protocol.
Ticket routing and a knowledge desk. An agent on the repeats. A person on the exceptions.
Contracts as a desk. Review, redline, and a lawyer on the exceptions. We will not invent a 209% ROI.
A view on records the org already trusts. Tableau or the CRM report after the duplicates are gone.
Questions
The brief
We will list the connectors, tighten scope, and put an approval step in front of production data.
