Salesforce MVP Hall of Fame · Certified Partner since 2010
AI IT Support Transformation
Ticket routing and a knowledge desk. An agent on the repeats. A person on the exceptions. The first week is in the org, reading what already exists.
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Run the numbers for your volumesCertified Partner since 2010 · MVP Hall of Fame · 200+ agents in production · UAE and US desks
The stack
How we would assemble it.
The honest no: if the work is a software factory with a named delivery date, we are the wrong partner.
- 01Models · Claude, Gemini, OpenAI, Bedrock
- 02Agents · Agentforce, CrewAI, ADK, A2A
- 03Memory · Neo4j, Cognee, RAG
- 04Identity · IndyKite, SSO, entitlements
- 05Governance · policy, audit, human override
Agentforce
Salesforce-native agents. Use when the work lives in the org.
Google Gemini
Gemini for Workspace and Vertex AI, implemented and governed.
OpenAI
GPT models and the Agents SDK. Azure OpenAI when you need it.
Google ADK
Google Agent Development Kit on Vertex AI.
Model Context Protocol
Standard tool and data connectors for AI agents.
The job
What has to be true.
IT desk
The brief
Send the situation.
Name the process. Name the object.