Does it make our ads compliant with DLD or REGA?

No, and no software can. It records the Trakheesi permit, the Madmoun QR check or the REGA ad licence on each lead, so you can show what your agents checked. The permits stay with you, DLD and REGA.

Do Bayut and Property Finder leads come in?

Yes. WhatsApp enquiries from the portals arrive on the company number in the shared inbox. For 21 agents and up we also build a direct portal lead feed during setup.

What happens to the clients when an agent leaves?

They stay with the brokerage. You switch off the agent’s login and reassign the conversations; the history and notes remain.

Does it replace our real estate CRM?

No. It handles the conversations; listings stay where they are. Leads can pass to Salesforce through the sync we build during setup.

Can our data stay in the Kingdom?

Yes. Your own copy runs in Jeddah or Riyadh, or on your own servers. The shared option runs in the UAE.

What counts as an agent?

Anyone who replies to customers in a month. One owner or admin login that only reads reports is free.

A sales manager in an abaya briefs three agents holding their phones in a JLT brokerage office, Dubai Marina towers through the window.

Industries · real estate brokerages

Every portal lead on the company’s WhatsApp, with an agent, and the permit on the lead.

For brokerages in Dubai Marina, Business Bay, JLT and north Riyadh with 5 to 60 agents. Mindcat Inbox puts Bayut, Property Finder, Instagram and website leads in one shared WhatsApp inbox on the company number, gives each one an agent, and keeps the Trakheesi permit, Madmoun QR or REGA ad licence and a cash flag on the lead. Hosted in the UAE or the Kingdom, from AED/SAR 89 per agent a month.

Tell us your agent count See Mindcat Inbox

Real estate lead management in Mindcat Inbox: a WhatsApp conversation with Elena P. about a Palm Jumeirah villa, a private note about a cash deposit, and the lead panel with Trakheesi permit, Madmoun QR checked, REGA ad licence and the goAML cash flag. — A Palm Jumeirah lead with the permit, QR, REGA licence and the cash flag on the lead.Real screen, sample data

Where a brokerage loses leads

Four things that cost a brokerage leads, fines or clients.

A tired broker in a Business Bay office holding two smartphones at once, a third phone face down beside his laptop and printed floor plans on the desk. — A Business Bay broker at dusk: two phones in his hands, a third face down, and the portal leads somewhere in between.Illustrative photo

01Leads on personal phonesBayut and Property Finder enquiries go to the agent on the listing. When he is in a viewing, or on leave, nobody else sees them.

02Clients leave with the agentHis WhatsApp holds two years of buyers and landlords. When he moves to another brokerage, so do they.

03Trakheesi permit and Madmoun QREvery Dubai property ad needs a Trakheesi permit, and since April 2025 the Madmoun QR on the ad itself (Dubai Land Department). In Saudi Arabia each ad needs its REGA advertising licence number, and REGA approved new marketing and advertising rules in May 2026.

04Cash on freehold dealsWhen a buyer pays AED 55,000 or more in cash on a freehold sale, the brokerage files a report on goAML (UAE Ministry of Economy circular 05/2022). The first sign is often a WhatsApp message to one agent.

How one portal lead moves

From the Bayut enquiry to the viewing, on a record the brokerage keeps.

A Thursday-night enquiry for a 2-bed in Dubai Marina.

01BuyerMessages from the adWhatsApp from the Bayut listing, on the company number the listing shows.On: WhatsApp
02Sales managerSees it landThe lead appears in the shared inbox and goes to the Dubai Marina desk.On: Conversation list
03AgentReplies with two viewing slotsFrom his phone, with a saved reply, and adds the listing reference.On: Agent view on the phone
04AgentRecords the checksThe Trakheesi permit number and that the Madmoun QR matched the unit, as a private note and on the lead.On: Lead panel
05OwnerSees the weekReports show conversations and reply times per agent, and the lead passes to Salesforce.On: Reports

The WhatsApp number, the permit and cash fields and the Salesforce link are set up for you during setup. Everything else works on day one.

Tell us your agent count

Real screens

Real estate lead management on the screens your agents open.

Captured from our own running copy with invented sample data. Names, numbers and permits are not real.

“Last night’s portal leads are on four different phones.”
One inbox for every portal and WhatsApp lead
Mine, Unassigned and All show the sales manager what is waiting, which desk has it, and which agent.
Used by
Sales manager, agents
On screen
Nine open leads from the Dubai and Riyadh numbers, website chat and a portal feed.
Shared inbox: the manager sees every lead and who has it.
“I can’t prove we checked the permit before we sent the listing.”
The permit, QR and licence on the lead
Trakheesi permit number, Madmoun QR checked, REGA ad licence, lead source, area, budget and listing reference, beside the chat.
Used by
Agents, compliance officer
On screen
A Dubai Marina lead from Bayut with permit 7120034581 (sample) and a private note that the QR matched.
Lead panel: what was checked, on the lead.
“My agents are in viewings all day.”
The inbox on the agent’s phone
The list, the conversation and the lead’s file in the phone’s browser, replying from the company number.
Used by
Agents in the field
On screen
An off-plan JVC conversation and its lead panel at phone size.
On the phone: answer from the viewing.
“Half my Riyadh desk works in Arabic.”
Arabic screens for the Riyadh desk
Agents switch the screens to Arabic, right to left. Some screens are still in English today; we finish the ones your team uses during setup.
Used by
Riyadh and Jeddah agents
On screen
An Arabic conversation about a villa in Al Malqa with the REGA ad licence on the lead.
Arabic: partly today, finished during setup.

Tell us your agent count

Three brokerage weeks, before and after

Dubai Marina, the Palm and north Riyadh.

Invented brokerages in real districts.

01A 25-agent brokerage in Dubai MarinaBefore: on Sunday the sales manager collects screenshots to see which of Thursday night’s Bayut leads got a reply. After: the Unassigned tab shows two, he assigns them in one tap, and the report shows each agent’s first reply time.

02A Palm Jumeirah villa specialistBefore: a buyer offers AED 55,000 or more of the deposit in cash in a voice note, and compliance hears about it at transfer. After: the agent flags the lead, mentions the compliance officer in a private note, and the brokerage files on goAML that week.

03A 12-agent office in Al Malqa, RiyadhBefore: Arabic enquiries from Aqar and Instagram land on three agents’ phones, and the REGA licence for each ad lives in a spreadsheet. After: they land on the office number in one inbox, the licence number sits on each lead, and Fatima answers in Arabic.

Built for brokerages in the UAE and the Kingdom

What is ready today, and what we add during setup.

01Shared inbox, assignment, reportsToday.

02The company WhatsApp numberToday, on Meta’s official API. We register your number with Meta during setup; Meta’s verification time is outside our control.

03Trakheesi, Madmoun and REGA fieldsAdded during setup. They record what the agent checked; they don’t look anything up with DLD or REGA.

04Cash flag for goAMLAdded during setup. The report is still filed by your brokerage on goAML.

05Salesforce and SlackSlack today, connected during setup. Salesforce lead sync is built during setup.

06Data in the KingdomToday. Your own copy runs in Jeddah or Riyadh; the shared option runs in the UAE.

بالعربية

For brokers in Riyadh and Jeddah, in Arabic.

كل عميل له مسؤول، ويبقى مع المكتب.

للوسيط العقاري في الرياض وجدة: تصل استفسارات العملاء من واتساب والمنصات العقارية إلى رقم المكتب، لا إلى جوال الوسيط. لكل استفسار وسيط مسؤول عنه، ومع كل عميل رقم ترخيص الإعلان العقاري الصادر من الهيئة العامة للعقار، وسجل المحادثة كاملًا.

عندما يغادر الوسيط، يبقى عملاؤه مع المكتب. البيانات في جدة أو الرياض لنسختك الخاصة، والسعر لكل وسيط بالريال.

What it costs

Per agent, in dirhams or riyals, falling as you grow.

AED/SAR 89 per agent for the first 5, 59 for agents 6 to 20, 45 for 21 to 50 and 35 above that. A 25-agent brokerage pays 5 × 89 + 15 × 59 + 5 × 45 = AED 1,555 a month on the shared option. Your own copy in the UAE, Jeddah or Riyadh is twice the agent price. Meta’s WhatsApp fees go on your own Meta account at cost. Price your own team on the Inbox page.

FAQ

What brokerage owners ask first.

Does it make our ads compliant with DLD or REGA?: No, and no software can. It records the Trakheesi permit, the Madmoun QR check or the REGA ad licence on each lead, so you can show what your agents checked. The permits stay with you, DLD and REGA.
Do Bayut and Property Finder leads come in?: Yes. WhatsApp enquiries from the portals arrive on the company number in the shared inbox. For 21 agents and up we also build a direct portal lead feed during setup.
What happens to the clients when an agent leaves?: They stay with the brokerage. You switch off the agent’s login and reassign the conversations; the history and notes remain.
Does it replace our real estate CRM?: No. It handles the conversations; listings stay where they are. Leads can pass to Salesforce through the sync we build during setup.
Can our data stay in the Kingdom?: Yes. Your own copy runs in Jeddah or Riyadh, or on your own servers. The shared option runs in the UAE.
What counts as an agent?: Anyone who replies to customers in a month. One owner or admin login that only reads reports is free.

The brief · one email

Tell us your agent count and where your leads come from.

The honest no: if the work is a software factory with a named delivery date, we are the wrong partner.