Commerce Cloud
Commerce Cloud. The storefront and the order desk.
Commerce Cloud is the storefront and the order desk. We implement it around how you already sell, not a conversion slide.
Salesforce consulting partner since 2010 · MVP Hall of Fame · 200+ agents in production · UAE, India and US desks
Before and after
Two systems, one order , two answers.
Today
After the build
- The site sells stock the store sold this morning
- Storefront and order desk read the same stock
- Every promotion waits on a developer
- Merchandisers change pages and promotions themselves
- Staff re-key web orders into the ERP each night
- The order writes back through the validation your clerk already hits
- B2B buyers email a PDF to reorder
- Contract pricing and reorder in the buyer's own portal
In the org
What this cloud is actually for.
Commerce Cloud is the storefront and the order desk, for B2B or B2C, whichever you already sell. We implement it around your fulfilment reality: the ERP stays the source of truth unless you tell us otherwise in writing, and the order write-back has to survive the validation your clerk already hits.
Who this is for
Three order desks that stopped re-keying.
If someone types web orders into the ERP by hand, Commerce Cloud may be the fix, or a pipe may be enough. We will say which.
Example
E-commerce manager at a Jeddah fashion chain
Today: The site and twelve stores keep separate stock counts.
After: One fulfilment view across channels, and the ERP stays the owner of stock.
Example
Sales operations lead at a Dubai food-service wholesaler
Today: Restaurant buyers reorder by WhatsApp and email at midnight.
After: Buyers reorder at their contract price in a portal, and the order lands in the ERP the same night.
Grocery field noteExample
Digital director at an Atlanta specialty-parts maker
Today: Dealers call to check order status the rep cannot see.
After: Order status sits on the account, so the rep and the dealer read the same line.
The desk
The store and the website, reading the same stock.
IllustrationArchitecture
Where this cloud sits in your agent architecture.
Storefront and order are the surface. Fulfilment is a durable write into another system.
Find your week
From one email to a desk that works.
The same path for every cloud. No number before the process is clear. The honest no: if the work is a software factory with a named delivery date, we are the wrong partner.
Today
Send the situation
One email: the cloud, the desk, and the week that hurts. A reply within 24 hours.
Week one
Read the org
Read-only access: the storefront, the order path, the ERP write-back, and the orders someone fixed by hand last month.
End of week one
The written note
What is worth building, what is worth finishing, and which cloud earns the seat. Often fewer than you were quoted.
Then
A fixed price for one named piece
Scoped after the read. Week one is credited in full when the build is signed within 60 days.
Go-live
Handover to the people who run it. The Run plan if you want someone on it after go-live.
Questions
What we actually say.
- B2B or B2C?
- Whichever you already sell. We implement around that, not a conversion slide.
- Do you replace the ERP?
- No. Commerce Cloud is the storefront and the order. The ERP stays the source of truth unless you tell us otherwise in writing.
- Will you publish a conversion-rate lift?
- No. We will tell you whether merchandising and fulfilment share a record.
The brief
Send the situation.
Name the cloud. Name the week. The assessment is free: a short read of the org and a written note. If you go ahead, the first build week is a fixed AED/SAR 14,900 (about USD 4,050), credited in full when you sign the build within 60 days.