Retell AI
Voice agents that join the rest of the stack.
Retell handles the call. We connect what happens next: Salesforce, n8n, and memory so the next agent, voice or text, already knows the customer.
Founded 2022 · Founder in the Salesforce MVP Hall of Fame · Dubai HQ · Kochi studio
- 01Models · Claude, Gemini, OpenAI, Bedrock
- 02Agentic systems · Agentforce, CrewAI, ADK, A2A
- 03Agentic memory · Neo4j, Cognee, IndyKite
- 04Automation and voice · n8n, Retell
- 05Deployment and governance · identity, evals, policy, audit
What we put in
The work on this layer.
The honest no: if the work is a software factory with a named delivery date, we are the wrong partner.
How it flows
From a ringing phone to a record.
Ring
The call is answered
Day or night, saying it is an assistant.
Capture
It qualifies and confirms
Name, need, time. Read back to the caller.
Write
The summary lands in Salesforce
On the lead or case, with the transcript.
Hand off
A person takes anything unsure
When the caller asks, or the answer is not certain.
Use cases
Where voice shows up in the work.
Typical first jobs.
Example
Front desk manager at a Dubai clinic group
Today: After-hours calls go to voicemail and are returned late the next day.
After: Calls are answered, booking requests are written to the record, and a person calls back on anything clinical.
Example
Service manager at a Texas HVAC company
Today: Night calls reach whoever is on call, with no notes.
After: The call is answered and the job captured. The on-call tech gets the summary before calling back.
Questions
What we actually say.
- Is Retell only for contact centres?
- That is the usual start. Sales follow-up and appointment booking are the next two patterns we implement.
- How does voice connect to agent memory?
- The transcript and outcomes land in CRM and, when we implement it, Cognee, so the next channel is not starting over.
- What happens to the call afterwards?
- A structured webhook or Apex endpoint writes the outcome onto the lead or case through the same governed path as any other write. A transcript emailed to a shared inbox is not an integration.
The brief
Want voice in the same stack as the rest of your agents?
We will tell you which queues are ready and how the call should write back to Salesforce and memory. The assessment is free: a short read of the org and a written note. If you go ahead, the first build week is a fixed AED/SAR 14,900 (about USD 4,050), credited in full when you sign the build within 60 days.