Can patients book online in Arabic?

Partly. The booking page and emails are in Arabic today, but the layout runs left to right. We switch it to right to left and fix the wording during setup.

Does it send appointment reminders?

It depends on setup. The app sends confirmations, not reminders. During setup we add a reminder email the day before. From 6 calendars, we also add WhatsApp or SMS through your own provider.

Can our patient booking data stay in the UAE or Saudi Arabia?

Yes. The shared option runs in the UAE; your own copy can run in Jeddah or Riyadh, or on your own servers.

Is it a clinic management system?

No. It takes bookings. It does not keep medical records or file insurance claims, and it can send each booking to your clinic system through its API and webhooks.

Can each doctor see only their own patients’ bookings?

Yes. A practitioner login shows only that person’s bookings; reception and managers see everyone.

What counts as a staff calendar?

Each doctor, therapist or room patients book. Receptionists and managers are free.

An Emirati woman in an abaya checks in at the reception of a private clinic on Al Wasl Road, Dubai, showing her phone to the receptionist.

Industries · Private clinics

Patients book the free slot themselves, and reception sees every doctor on one screen.

For dental, physiotherapy, dermatology and paediatric clinics with 3 to 30 practitioners on Al Wasl Road, in Al Barsha and Al Nahda, and in Al Olaya and Al Rawdah. Mindcat Bookings gives your patients a booking page in Arabic and English, gives each doctor a calendar built from their own hours, and keeps the booking data in the UAE or the Kingdom. From AED/SAR 59 per doctor a month.

Tell us how many doctors take bookings See Mindcat Bookings

Clinic booking system day view in Mindcat Bookings: columns for four sample practitioners with dental, physiotherapy and dermatology visits on a Saturday and the 13:00 break. — The day view: four practitioners side by side, with the 13:00 break.Real screen, sample data

Where a clinic loses bookings

Four things that cost a clinic patients and empty chairs.

A clinic receptionist in Jumeirah holds a desk phone to her ear while typing on her mobile beside an open paper diary, patients waiting behind the counter. — A Jumeirah front desk at 11 am: the phone, WhatsApp and a paper diary at once.Illustrative photo

01Booking only in opening hoursPatients message at night. The ones who can book a big group’s clinic online at 11 pm often do.

02No-shows21% of appointments in Emirates Health Services primary care were missed (JMIR, 2025). In a Saudi trial, an SMS reminder cut missed visits from 39.8% to 26.3% (EMHJ, 2014).

03One diary, two receptionistsThe phone, WhatsApp and walk-ins at once, and the same 17:30 promised twice.

04Where the patient data sitsUAE Federal Law 2 of 2019, Article 13, keeps health data inside the country unless an exception applies. Ask any booking tool where it hosts.

How one booking moves

From the patient’s phone to the chair, on the doctor’s calendar.

A first physiotherapy assessment with Reem S. at a sample clinic on Al Wasl Road.

01PatientBooks at night, in ArabicPicks the service, Reem S. and a free time on Tuesday, and answers “Insurance or self-pay”.On: Booking page
02Patient and ReemGet the confirmationAn email with the details, a calendar file and a link to move or cancel.On: Email
03Mindcat BookingsReminds her the day beforeBy email, and from 6 calendars WhatsApp or SMS through your provider.On: Email or WhatsApp
04ReceptionSees the day on one screenEvery doctor’s visits in columns, with breaks and Friday hours.On: Day view

The reminder in step 3 and the right-to-left layout are added during setup. Everything else works on day one.

Tell us how many doctors take bookings

Real screens

A clinic booking system on the screens your desk and patients open.

Captured from our own running copy with an invented clinic, staff and patients. Names are not real.

“Most of our patients would rather book on the phone than call.”
Booking page in English and Arabic
Service, doctor, free time, details. Only free times show, worked out from each doctor’s hours and bookings.
Used by
Patients
On screen
A sample English booking for a physiotherapy assessment with Reem S.
Booking page: three steps on the patient’s phone.
“Each doctor keeps different hours.”
Each doctor’s week from their own hours
Week and month calendars per practitioner, with breaks shaded and Friday kept for the afternoon.
Used by
Reception, doctors
On screen
A sample physiotherapist’s week from Saturday to Thursday.
Week calendar: Saturday first, breaks shaded.
“Ramadan means rebooking the whole month.”
Friday and Ramadan hours set once
Hours per weekday with breaks, plus different hours on chosen dates. The booking page follows them.
Used by
Clinic manager
On screen
Sample hours: Saturday to Thursday 09:00 to 21:00, Friday 14:30 to 21:00.
Working hours per doctor.
“The patient’s history is spread across notebooks.”
Every visit on the patient’s record
Contact details, language and notes with every past and upcoming visit, across departments.
Used by
Reception
On screen
Sample patient Aisha R. with dental, dermatology, paediatric and physiotherapy visits.
Patient record: every visit in one list.

Tell us how many doctors take bookings

Three clinics, before and after

Al Wasl Road, Al Nahda and Al Olaya.

Invented clinics in real districts.

01A 6-practitioner dental and physio clinic on Al Wasl RoadBefore: Mariam answers the phone while typing WhatsApp replies, and two patients are promised the same 17:30. After: patients book from the Instagram link at night, and the day view shows all six practitioners.

02A paediatric clinic in Al Nahda, SharjahBefore: parents call after work and the line is busy. After: they book in Arabic from the sofa, the form asks “Insurance or self-pay”, and the reminder goes out the evening before.

03A physiotherapy clinic in Al Olaya, RiyadhBefore: Ramadan evening hours mean a month of calls to move bookings. After: the Ramadan hours are entered once as dates, the booking page follows them, and the data sits on the clinic’s own copy in the Kingdom.

Ready today, added during setup, or not yet

What a clinic gets on day one.

01Booking page, calendars, day view, working hours, patient recordsToday.

02Confirmation email with a calendar file and a reschedule linkToday, once we connect your mail during setup.

03Reminder the day beforeAdded during setup: email, and from 6 calendars WhatsApp or SMS through your provider. Message fees are billed at cost.

04Arabic booking pagePartly: in Arabic today, layout left to right. We switch it to right to left and fix the wording during setup.

05Booking data in the KingdomToday on your own copy in Jeddah or Riyadh; the shared option runs in the UAE.

06Deposits, medical records, insurance claimsNot today. It takes bookings; your clinic system keeps the records.

بالعربية

For clinics in the Kingdom, in Arabic.

نظام حجز مواعيد للعيادات في الرياض وجدة ودبي

يحجز المريض موعده بنفسه من هاتفه، بالعربية أو الإنجليزية، فيختار العيادة والطبيب والوقت المتاح، ويصله بريد تأكيد فيه رابط لتعديل الموعد أو إلغائه.

يرى موظف الاستقبال مواعيد جميع الأطباء في شاشة يومية واحدة، ولكل طبيب ساعات عمله واستراحته وساعات الجمعة ورمضان. ونضيف خلال مرحلة الإعداد رسالة تذكير تصل المريض قبل موعده بيوم. تُحفظ بيانات الحجز داخل المملكة في نسختك الخاصة، والاشتراك لكل طبيب بالريال دون رسوم على كل حجز.

What it costs

Per doctor, in dirhams or riyals, falling as you grow.

AED/SAR 59 per staff calendar for the first 5, 45 for calendars 6 to 15, 35 for 16 to 40 and 25 above that, with a minimum of 399 a month. A clinic with 8 doctors and therapists pays 5 × 59 + 3 × 45 = AED 430 a month on the shared option, plus a one-time setup of AED 4,900. Receptionists are free, and there are no per-booking fees. The dedicated option, hosted by us in the UAE, Jeddah or Riyadh, is twice the calendar price, with a minimum of AED/SAR 1,999 a month.

FAQ

What clinic owners ask first.

Can patients book online in Arabic?: Partly. The booking page and emails are in Arabic today, but the layout runs left to right. We switch it to right to left and fix the wording during setup.
Does it send appointment reminders?: It depends on setup. The app sends confirmations, not reminders. During setup we add a reminder email the day before. From 6 calendars, we also add WhatsApp or SMS through your own provider.
Can our patient booking data stay in the UAE or Saudi Arabia?: Yes. The shared option runs in the UAE; your own copy can run in Jeddah or Riyadh, or on your own servers.
Is it a clinic management system?: No. It takes bookings. It does not keep medical records or file insurance claims, and it can send each booking to your clinic system through its API and webhooks.
Can each doctor see only their own patients’ bookings?: Yes. A practitioner login shows only that person’s bookings; reception and managers see everyone.
What counts as a staff calendar?: Each doctor, therapist or room patients book. Receptionists and managers are free.

The brief · one email

Tell us how many doctors take bookings and how patients book today.

The honest no: if the work is a software factory with a named delivery date, we are the wrong partner.