Benefits You'll Experience
Zero Downtime - Minimize business disruption with immediate issue resolution and proactive problem prevention
Peace of Mind - Focus on your business knowing that Salesforce experts are always monitoring and ready to help
Cost Efficiency - Avoid the expense of maintaining an in-house 24/7 support team while getting enterprise-level service
Scalable Support - Flexible support that scales with your business needs, from startup to enterprise
What's Included
Support Channels
- 24/7 emergency hotline
- Dedicated support portal
- Email and chat support
- Screen sharing & remote assistance
Proactive Services
- System health monitoring
- Performance optimization
- Security monitoring & alerts
- Regular health check reports
Coverage Across Time Zones
Our global support team ensures you always have access to Salesforce experts during your business hours:
Americas
EST, CST, PST coverage
Europe & Africa
GMT, CET, SAST coverage
Asia Pacific
IST, SGT, AEST coverage
Emergency Response Protocol
Critical Issue? Here's What Happens:
- Call our 24/7 emergency hotline
- Immediate triage by senior support engineer
- Escalation to specialized team within minutes
- War room setup for critical incidents
- Continuous updates until resolution
- Post-incident report and prevention plan