Salesforce MVP Hall of Fame · Salesforce consulting partner since 2010
Malayalam and Bengali voice for Agentforce
Your Agentforce service agent keeps its topics, actions and permissions. Callers in Kerala, Bengal or Gujarat reach a voice path in their language, and the case looks the same either way.
Salesforce consulting partner since 2010 · MVP Hall of Fame · 200+ agents in production · UAE, India and US desks
- 01Models · Claude, Gemini, OpenAI, Bedrock
- 02Agents · Agentforce, CrewAI, ADK, A2A
- 03Memory · Neo4j, Cognee, RAG
- 04Identity · IndyKite, SSO, entitlements
- 05Governance · policy, audit, human override
The job
Who it is for, and what Salesforce gets.
The decision
One example, drawn.
Which language is this caller speaking, and which path should take the call?
Caller opens in Malayalam: wants the status of a replacement order.
- Language
- Malayalam
- Path
- Sarvam speech, Agentforce actions
- Case
- Order status read, case updated
- Transcript
- Malayalam and English on the case
Illustrative. Written to Salesforce.
- Agentforce Voice path
- Sarvam speech path
- Person, now
The stack
How we would assemble it.
The honest no: Sarvam has no Arabic, cannot voice Urdu, and runs in India by default. If the job needs any of those, we say so before the build.
Before go-live
What has to be true.
One language pair goes live first. A caller who switches language mid-call or asks for a person reaches one.
The evidence
What the evidence says
Salesforce launched Agentforce Voice in Hindi and Hinglish on 19 May 2026 and said more Indian languages would follow. Malayalam, Bengali and Gujarati voice were not announced.
www.salesforce.com/in/news/press-releases/2026/05/19/salesforce-expands-agentforce-voice-with-hindi-language-support/Two speech stacks mean two latency budgets. Measure the full turn time on a real phone line before go-live.
The brief
Name the call your team makes in the wrong language.
We read the process and write down where Sarvam fits, where it does not, and what Salesforce has to hold before anything goes live.
Sarvam is a trademark of its owner. Mindcat is not affiliated with or endorsed by Sarvam AI.