Salesforce MVP Hall of Fame · Salesforce consulting partner since 2010
EMI reminder calls before the due date
Borrowers hear the reminder in their language from your 1600-series number, between 8 a.m. and 7 p.m. The promise to pay, the dispute or the hardship lands on the loan record, and a collector sees the ones that need a person.
Salesforce consulting partner since 2010 · MVP Hall of Fame · 200+ agents in production · UAE, India and US desks
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- 02Agents · Agentforce, CrewAI, ADK, A2A
- 03Memory · Neo4j, Cognee, RAG
- 04Identity · IndyKite, SSO, entitlements
- 05Governance · policy, audit, human override
The job
Who it is for, and what Salesforce gets.
The decision
One example, drawn.
What did the borrower say, and does a person need to call back?
Borrower, in Hindi: "Salary comes on the 5th. I'll pay on the 6th, don't call before that."
- Outcome
- Will pay on a date
- Promise date
- 6th of the month
- Next attempt
- None before the 7th
- Recording
- Linked on the loan record
Illustrative. Written to Salesforce.
- Will pay on a date
- Already paid
- Dispute
- Hardship
- Wrong number
- Call back later
The stack
How we would assemble it.
The honest no: Sarvam has no Arabic, cannot voice Urdu, and runs in India by default. If the job needs any of those, we say so before the build.
Before go-live
What has to be true.
Calls only 8 a.m. to 7 p.m. borrower time (RBI's window for recovery calls, which we apply to reminders too), with an attempt cap you set. Disputes, hardship and anger go to a person the same day.
The evidence
What the evidence says
Sarvam reports over one crore (10 million) calls in 12 Indian languages for Mahindra Finance across sales, collections and staff feedback.
www.sarvam.ai/stories/mahindra-finance-voice-agentsA cross-sell line turns a reminder into a promotional call under TRAI rules. Keep the script to the reminder.
The brief
Name the call your team makes in the wrong language.
We read the process and write down where Sarvam fits, where it does not, and what Salesforce has to hold before anything goes live.
Sarvam is a trademark of its owner. Mindcat is not affiliated with or endorsed by Sarvam AI.