Salesforce MVP Hall of Fame · Salesforce consulting partner since 2010
Claim status line in ten languages
Policyholders hear where the claim stands in their language after a verification step. Missing documents are requested by WhatsApp, complaints open a case, and the agent never decides a claim.
Salesforce consulting partner since 2010 · MVP Hall of Fame · 200+ agents in production · UAE, India and US desks
- 01Models · Claude, Gemini, OpenAI, Bedrock
- 02Agents · Agentforce, CrewAI, ADK, A2A
- 03Memory · Neo4j, Cognee, RAG
- 04Identity · IndyKite, SSO, entitlements
- 05Governance · policy, audit, human override
The job
Who it is for, and what Salesforce gets.
The decision
One example, drawn.
What does this caller need, and can the agent answer it?
Caller, in Tamil: gives a policy number and asks why the hospital bill hasn't been paid.
- Verified
- Policy number and date of birth
- Stage read
- Awaiting discharge summary
- Action
- Document request sent on WhatsApp
- Case
- Call logged on the claim
Illustrative. Written to Salesforce.
- Status only
- Missing document
- Complaint
- Grievance
- Wants a person
The stack
How we would assemble it.
The honest no: Sarvam has no Arabic, cannot voice Urdu, and runs in India by default. If the job needs any of those, we say so before the build.
Before go-live
What has to be true.
The agent reads status. It never decides a claim, a payout or a rejection reason.
The evidence
What the evidence says
Sarvam reports SBI Life uses a WhatsApp assistant for 3.5 lakh sales agents in 11 languages (a different job). We found no named claim-status voice line.
www.sarvam.ai/stories/sbi-lifeGrievances have their own timelines with the regulator. Route them to the grievance queue on the first mention.
The brief
Name the call your team makes in the wrong language.
We read the process and write down where Sarvam fits, where it does not, and what Salesforce has to hold before anything goes live.
Sarvam is a trademark of its owner. Mindcat is not affiliated with or endorsed by Sarvam AI.