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A delivery driver in a blue uniform photographs two water bottles he has left at a villa gate in a Dubai community, his white van parked behind him.

Mindcat Dispatch · for operators with their own drivers

Every WhatsApp order on one board, and each driver’s cash counted before the vans come back.

For water and gas distributors, restaurants, grocers and licensed delivery companies in the UAE and Saudi Arabia. Drivers get stops on a phone, customers a tracking link, finance the cash per driver.

Tell us your fleet sizePrice your fleet
Mindcat Dispatch order board with columns Created, Dispatched and Started, each card showing pickup at Al Quoz depot, a Dubai drop-off, the customer and the assigned driver.
The order board with sample data: every order by stage, with its driver, van and customer.Real screen, sample data
AED/SAR 119
per driver a month
UAE or Kingdom hosting
set up by us, or in your own cloud
Go-live date in writing
after one morning with your dispatcher

Where the day goes wrong

Five places a Gulf delivery day loses money.

A dispatcher in a small Dubai back office at night juggling two phones and a landline, with order slips, a marked-up spreadsheet, cash envelopes and coupon books on his desk.
Before: orders on two phones and a landline, slips on the desk, cash in envelopes.Illustrative photo

How one order moves

From the WhatsApp message to the cash count, nobody retypes anything.

A morning water order in Mirdif, followed through every person who touches it.

  1. 01CustomerOrders the way they always doA WhatsApp message, a call, your website or your app. Business customers book in their own portal.On: WhatsApp, web or portal
  2. 02DispatcherSees it on the boardThe order lands in Created with the address pinned. Assign a driver, or let the system pick by district.On: Order board
  3. 03DriverGets the stop on his phoneStops come in route order with the pin, the customer’s number and any gate note. No calls for a location.On: Driver app
  4. 04CustomerFollows the vanA tracking link shows where the van is, so the branch stops answering “where is he?”On: Tracking link
  5. 05DriverProves the deliveryA photo, signature or code at the gate, with the bottles, cash or coupon recorded on the order.On: Driver app
  6. 06FinanceCounts cash per driverEach driver’s cash total is built from the day’s orders, ready before the vans are back.On: Orders and reports
Steps 1 and 4 use WhatsApp once we connect your WhatsApp Business account during setup. Everything else works on day one.
Tell us your fleet size

What it does · real screens

The screens your team will use every day.

Captured from our own running copy with invented Dubai sample data: a water company, 8 vans, 32 orders. Names and numbers are not real customers.

  1. “The order came in on WhatsApp last night and nobody saw it.”

    Every order on one board

    Orders from every channel sit in one place, by stage: created, dispatched, started, en route, done. A card shows the pickup, the drop-off, the customer and the driver, so the dispatcher sees the whole day without scrolling chats.

    Used by
    Dispatcher, branch manager
    On screen
    The board with 30 sample orders across three stages.
    Order board with columns Created, Dispatched and Started. Each card shows an order number, pickup at Al Quoz depot, a drop-off such as Villa 61 The Springs 4, the customer and the assigned driver.
    Order board: the whole day at a glance, so nothing waits in a chat.

  2. “I phone five drivers to find out who is near Al Barsha.”

    Every driver and van on one map

    See who is online, which van they drive and where they are, on a map with Arabic and English street names. Pick the nearest driver instead of calling round.

    Used by
    Dispatcher, operations manager
    On screen
    8 drivers online across Dubai, each with van model and plate.
    Live map of Dubai with Arabic street names, customer pins from Jumeirah to Mirdif, and a side list of eight online drivers such as Anwar Hossain and Bilal Raza with their Toyota vans.
    Live map: the nearest free driver, found without a phone call.

  3. “The customer says it never arrived. The driver says it did.”

    One record per delivery, from order to door

    Each order keeps its route, driver, van, customer, tracking number and every status change with the time. Add the driver’s photo or signature at the gate and a dispute has proof on both sides.

    Used by
    Customer service, finance
    On screen
    A started order from Al Quoz depot to Al Safa 1, with route, driver, van and activity.
    Order detail with a QR code and tracking number, status Started, the route drawn from Al Quoz to Al Safa on the map, driver Suresh Nair, a 2023 Toyota Hiace with plate Dubai L 46022, and the customer.
    Order record: route, driver, van and timestamps settle the “it never arrived” call.

  4. “Drivers call for the location, then forget to say it was delivered.”

    The driver’s whole day on one phone

    The driver sees today’s orders with the stops left, distance and time, opens one to navigate, and marks it done. When an order needs proof, the app asks for the photo or signature before it can be closed.

    Used by
    Drivers, dispatcher
    On screen
    A sample driver’s Saturday: 8 orders, 12 stops left, 81.5 km, and proof of delivery required to complete.
    Three phone screens of the Mindcat Dispatch driver app: Saturday orders with 8 orders and 12 stops left, an order from Al Quoz depot to Silicon Oasis with Start Navigation, and an Order Completed step that requires proof of delivery.
    Driver app: stops in order, navigation, and no closing an order without proof.

  5. “The customer calls the branch, the branch calls the driver.”

    A tracking link the customer opens on their phone

    The customer sees the order’s status and the van’s route on a map with Arabic street names, so they are at the gate when the driver arrives. We send the link by SMS or WhatsApp once your account is connected during setup.

    Used by
    Your customers, branch staff
    On screen
    The tracking page on a phone for a started order from Al Quoz to Jumeirah Village Circle.
    Order tracking page on a phone: the tracking number, status Started, and a live map with the route from Al Quoz to Jumeirah Village Circle in Arabic street names.
    Tracking page: fewer “where is he?” calls for the branch.

  6. “Our corporate clients want to book and track without calling us.”

    A portal for business customers and merchants

    Clinics, offices and merchants log in to book orders, follow each one on the map, see proof of delivery and download invoices.

    Used by
    Business customers, merchants, account managers
    On screen
    A sample pharmacy’s order with route, activity, signature proof and an ID-check note.
    Customer portal for a sample pharmacy: one started order on a map from Al Quoz to Jumeirah Village, with activity, signature proof of delivery, an ID-check note and a live arrival time.
    Customer portal: business clients answer their own “where is it?”

  7. “Finance rebuilds the day from screenshots and envelopes.”

    Every job, driver and van in one list

    Search, filter and export the day’s orders with driver, van, pickup, drop-off and customer. Import a merchant’s Excel manifest instead of retyping it.

    Used by
    Finance, operations manager
    On screen
    32 sample orders with driver, van and customer, plus Export and Import.
    Orders table with columns for order ID, route type, driver assigned with van, pickup Al Quoz depot, drop-off and customer, and Export and Import buttons.
    Orders list: export the day for the cash count instead of rebuilding it.
Tell us your fleet size

Also included

The rest of the system, in one line each.

Who it is for

Three Gulf delivery businesses, before and after.

A delivery rider on a motorbike in a Riyadh residential street at dusk checking the phone on his handlebar.
Saudi couriers

Licensed delivery companies, Riyadh and Jeddah

Before: merchants email Excel manifests, riders are dispatched from district WhatsApp groups, and cash is settled per merchant from memory. After: merchants send orders by API, riders get stops by district (Al Naseem, Al Rawdah, Olaya), and the rider and van register is ready when TGA asks.

Merchant APIAssign by districtCash per merchant
The pickup counter of a Dubai cloud kitchen at lunchtime, sealed food bags in a row, a supervisor checking a tablet and two riders waiting with helmets.
Restaurants and baqalas

Branches with their own riders

Before: the aggregator marks you busy when it has no riders, and you take the bad rating. After: direct orders land in one queue per branch, your riders take them by district, and the customer follows the rider on a tracking link.

Queue per branchTracking linkOwn ordering page
A delivery worker lifting an LPG cylinder from a small pickup truck loaded with caged cylinders outside a residential building.
Water and gas

Water and cylinder distributors

Before: coupon disputes at the villa gate and a cash bag counted at 10 pm. After: the 06:00 route is planned by district, the driver logs bottles, cash or coupons with a photo at each gate, and each cylinder is tied to a licensed van and driver.

Morning routesPhoto at the gateCash per driver

Not for you if

Three teams we turn away, and why.

Also used for

Distributors, pharmacies and installation crews.

Two installers in grey polos in a Riyadh apartment; one photographs a newly assembled white wardrobe with his phone while the other holds a drill.
An installation crew photographs the finished wardrobe before they leave.Illustrative photo

Built for the Gulf

What is ready today, and what we add during setup.

Every row below is either true today or work we do during your setup. We say which.

What Gulf operators needWhere it stands
Data in the UAE or Saudi ArabiaToday. We host in UAE regions, and in Jeddah or Riyadh for clients who need data in the Kingdom.
Cash on deliveryToday. Cash is recorded per order, and each driver’s total is there before the van is back.
ArabicPartly today. We finish the Arabic screens and the right-to-left layout during setup.
WhatsApp updates to customersAdded during setup, on your own WhatsApp Business account.
Villas and compounds with no street numberToday the driver gets the pin. Makani and Saudi National Address fields are added during setup.
ZATCA e-invoicingAdded during setup: invoices pass to your ZATCA-ready invoicing or ERP.
Local card payments (Telr, PayTabs, Tap, HyperPay)Added during setup, one gateway per client.

Prices

Price your fleet: per driver, in AED and SAR.

Set your driver count and where it should run. Every size is set up with you for now; there is no self-serve start yet. Dispatchers, admins and finance users are free. Every price is also listed in full below.

Where should it run?

Your monthly price

AED 2,370

SAR 2,370 · USD 645.34 · about AED 79 per driver

One-time setup
AED 14,900
Per-order fees
None

Managed only. Every size is set up with you, to a written plan with the go-live date and the monthly price. There is no self-serve start yet, because your drivers’ app is built and published under your own store accounts first. We reply by email within 24 hours.

Tell us your fleet size

AED and SAR are the same number. Excludes 5% UAE VAT and 15% Saudi VAT and pass-through costs (WhatsApp, SMS, maps, card fees). Annual prepay takes 15% off.

The full price list

Every band, option and fee, in writing.

You pay per driver per month. The price per driver drops as your fleet grows: each band’s price applies only to the drivers inside that band. Dispatchers, admins and finance users are free.

DriversAEDSARUSD
1 to 1011911932
11 to 50595916
51 to 200454512
201 and up35359.50

Worked example. A water distributor with 30 drivers pays 10 × 119 + 20 × 59 = AED 2,370 a month (SAR 2,370, about USD 645). With 10 drivers it is AED 1,190. With 200 it is AED 10,300.

How you run it changes the multiplier.

OptionPriceMinimum a month
Shared, hosted by us in the UAEThe driver price above3 drivers (AED/SAR 357)
Your own copy, hosted by us in the UAE or Saudi ArabiaDriver price × 2.25AED/SAR 18,349 (USD 4,996)
In your own cloud or servers, run by usDriver price × 1.25, and you pay your cloud bill directlyAED/SAR 11,549 (USD 3,145)

Set up with you, at every size. Mindcat Dispatch has no self-serve start yet. Your drivers’ app is built and published under your own Apple and Google store accounts, which is hands-on work, so every plan starts with a written plan and the setup below.

One-time setup. Up to 10 drivers: AED/SAR 7,500 (USD 2,042). 11 to 50: AED/SAR 14,900. 51 to 200: AED/SAR 29,900. Above 200: from AED/SAR 59,900, scoped in writing. Setup covers your branding on the console, tracking page and driver app, importing drivers, vehicles and places, and training dispatchers and drivers in Arabic and English. In your own cloud, setup adds AED/SAR 8,900 (USD 2,423) for building it in your account, a security review and the runbook your IT team keeps.

Billed at cost, outside the driver price. WhatsApp and SMS messages, Google Maps, payment gateway fees and any AI use. We connect your own accounts so you see those bills directly. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.

Compare your options

What 30 drivers cost with each option.

The same fleet of 30 drivers, priced from each option’s own published price list. Checked on 9 October 2026. VAT is extra everywhere, and so are messages unless the row says otherwise.

Swipe the table sideways to see every column.

Option30 drivers a monthData in the UAE or KSAWho sets it upSource
WhatsApp groups and ExcelNo software bill. The cost is the missed orders, the phone calls and the cash count at night.On staff phonesNobodyYour week
Mindcat Dispatch, sharedAED/SAR 2,370 (USD 645). No per-order fees.Yes. UAE, or your own copy in Jeddah or RiyadhWe do, in Arabic and EnglishThis page
DetrackUSD 870 to 1,170 (USD 29 to 39 per driver)Not statedYou dodetrack.com
Track-PODUSD 1,770 to 2,970 (USD 59 to 99 per driver)Not statedYou dotrack-pod.com
OnfleetFrom USD 1,349 for 5,000 tasks. SMS extra.Not statedYou doonfleet.com
TookanUSD 499 for 6,000 tasks, then USD 0.09 a taskNot statedYou dojungleworks.com
Fleetbase Cloud (hosting from the project we build on)About USD 329 (USD 29, plus USD 5 per driver and per vehicle). Support plans from USD 1,000 a month.Not statedYou do, or their team installs it for USD 2,500 one-timefleetbase.io
Install Fleetbase yourselfNo licence fee. You pay for servers and a developer to install, update and secure it, and to build the Gulf parts.Wherever you host itYour developerfleetbase.io

The cheapest line is not always the cheapest month. Ask each option three questions: where the data sits, who connects WhatsApp and your payment gateway, and who answers when a driver can’t log in on a Friday.

How we start

From fleet size to go-live, with the date in writing.

No demo maze and no annual contract to start. You see the plan and the price before you pay anything.

A driver hands banknotes and a coupon book to a finance clerk at a depot window, white vans parked behind him at dusk.
The end-of-shift cash handover we plan around in the first morning.Illustrative photo

Why Mindcat

Hosted in the region. Set up and run for you.

Where it fits

Your industry and your seat.

FAQ

What Gulf operators ask first.

Will my drivers actually use an app?
Yes, because it asks little of them. The driver app shows the day’s stops in order: navigate, deliver, take a photo or signature, record the cash. We train drivers in Arabic and English during setup, on their own phones.
Can it total cash on delivery per driver and per merchant?
Yes. Each order records how it was paid, so each driver’s total, and each merchant’s for couriers, comes from the day’s orders. Every status change is kept with its time, and the day exports to your ERP.
Does it help with the TGA warning on manual dispatching?
It helps with the dispatching part. It assigns orders automatically by district and keeps a register of drivers, vans and every status change with the time. It does not license your vehicles or riders; that stays with you and TGA.
Where is our data stored, and where are the backups?
In the UAE for the shared option. For your own copy, in the UAE or in Saudi Arabia (Jeddah or Riyadh), whichever you choose. In your own cloud, it stays wherever your account is.
Does it work in Arabic?
Partly. Some screens are in Arabic today; we finish the rest and the right-to-left layout during setup.
Does it issue ZATCA or UAE e-invoices?
No. During setup we pass invoices to your accredited e-invoicing provider or ERP, so the tax invoice comes from the system your accountant already uses.
Will it work with Foodics, Odoo or SAP Business One?
Yes, through the API and webhooks, connected during setup. We confirm what each connection does in the written plan before you pay.
Can we start without a call?
No, not yet. Every Dispatch plan is set up with you, because your drivers’ app is built and published under your own store accounts. Send your fleet size and we reply by email within 24 hours.
What counts as a driver?
Anyone who uses the driver app to take jobs in a month. Dispatchers, managers and finance users are free.
What is it built on?
Mindcat Dispatch is built on Fleetbase, licensed under AGPL-3.0, and any changes we make to it will be released under the same licence. What you pay us for is the hosting in the region, the Gulf additions, the setup and running it.

Setup plan and price

Tell us your fleet size and how orders arrive.

We reply by email within 24 hours with the setup plan and the monthly price.

Which is closest to you? (optional)

Hosted in the UAE or Saudi Arabia · Arabic screens finished during setup · Reply by email within 24 hours

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