ROI calculator
Customer Service Automation ROI Calculator
Put a number on what repeat tickets cost your support team today, then see what changes when the routine ones are answered and routed for you.
Nothing below is pre-filled. You enter your own volumes and rates, your own guess at the improvement, and your own cost to get there. The result is arithmetic on those assumptions, not a figure we are claiming and not a published benchmark.
Customer Service Automation ROI Calculator
Put a number on what repeat tickets cost your support team today, then see what changes when the routine ones are answered and routed for you.
Every field starts empty. The numbers are yours: your volumes, your rates, your guess at the improvement and your cost to get there. We supply the arithmetic only.
Your Current Process
What this process costs you today
Enter your monthly volume with minutes and an hourly rate, or a cost per item. The cost of the process as it runs today shows here.
Your assumptions
What you expect to change and what you expect it to cost. Leave a field empty and the result leaves it out.
Your ROI Analysis
Enter your monthly volume and at least one pair of baseline and assumption (minutes per item with an expected time cut, or cost per item with an expected cost cut). The result appears here, built only from what you typed.
How the arithmetic runs
In
Volume and minutes
Yours, per month, with your rate and your cost per item.
Savings
Hours saved × your rate
Plus per-item cost saved, over 12 months.
Return
First-year return
Savings less your first-year cost, over that cost.
Payback
Months to pay back
One-time cost over monthly savings net of running cost.
Who runs this number
Where repeat tickets crowd the queue.
Your numbers go in the calculator above. These are the people who usually bring them, and what changes on their desk.
Example
Head of service, Dubai property developer
Today: Snagging and service charge questions arrive by email, phone and WhatsApp, each to a different person.
After: Every request gets a number, an owner and a reply deadline. Routine answers go out without waiting for an agent.
Mindcat DeskExample
COO, Riyadh e-commerce brand
Today: Where-is-my-order messages arrive faster than the team can answer them.
After: Routine order questions are answered from the order record, and the rest go to the right person.
Service Cloud
A number is not a plan
Tell us what customer service automation coo looks like on your desk today: the volume, who touches it, and where it stalls.
Day 1
You send the situation
One email or four fields. A written reply within 24 hours.
Free
The assessment
A short read of the org and a written note. No charge.
Week 1
In the org
A fixed AED/SAR 14,900 (about USD 4,050), credited in full if you sign the build within 60 days.
The honest no: if the work is a software factory with a named delivery date, we are the wrong partner.
Founded 2022 · MVP Hall of Fame · 200+ agents in production · UAE, India and US desks
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