Snagging is the inspection of a new unit for defects before or at handover: cracks, poor finishes, faulty fittings, leaks. Each defect is a snag, fixed by the contractor before the buyer signs off.

Does the snagging app work without Wi-Fi?

Yes. Inspectors log snags offline in the Salesforce mobile app, and they sync when the unit has signal.

How long is the defects period?

Whatever your SPA says; many Dubai SPAs give a year on finishes and fittings. Structural defects carry the 10-year liability in Article 880 of the UAE Civil Code. We put your periods on each unit.

Can a buyer’s own snagging company use it?

Yes. They get a login for the units they inspect, or upload their report, and their snags join the same list.

A snagging inspection in a new Dubai apartment: an inspector with a tablet and torch checks a wall tile, the buyer points at a door hinge, blue tape marks on the wall, a contractor kneels with a toolbox.

Real estate CRM · handover and snagging

The buyer found 41 snags. The contractor has a WhatsApp photo of 12.

Snagging is where a happy buyer turns into a complaint. Snags come from the buyer, your own QA inspection and a third-party inspector, and go to contractors who work from photos in a group chat. We set up snagging on Salesforce with one list per unit that the buyer, your team and the contractor each see from their side.

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The problem

Where handover goes sour.

The process map

From the handover booking to the signed-off unit.

Unit B-1204 at handover, inspected by the buyer with a snagging company.

01BuyerBooks handoverFinal payment cleared, utility and service charge steps done; picks an inspection slot in the portal.On: Buyer portal
02InspectorLogs snags in the unitRoom, item, photo and severity on a tablet, offline if needed.On: Snagging app
03QA leadTriagesMerges duplicates with your own QA list, sets the trade and the contractor.On: Salesforce snag list
04ContractorFixes with photo proofSees only their snags, uploads the after photo and marks it done.On: Contractor portal
05QA leadRe-inspectsAccepts or reopens each fix in the unit.On: Snagging app
06BuyerSigns off and gets the keysSigns the handover form; open minor items carry into the defects period.On: E-signature

Who does what, and on which screen. Your steps and names replace ours during setup.

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The screens

The same snag from three sides.

Buyer side, developer side, contractor side. Drawn by us with invented units and trades.

Illustration, sample data
Buyer portal · Report a snag
B-1204 · Kitchen
Reported by the buyer
Item
Cabinet door hinge
Photo
1 attached
Severity
Minor
Status
With contractor
Buyer
The buyer reports with a photo and sees each snag move.
Illustration, sample data
Salesforce · Snag list
Record
B-1204 · 41 snags
Snag Trade Contractor Status
Hinge, kitchen Joinery Al Fajr Joinery Fixed, to check
Tile lippage, bath Tiling Coastline Tiling Open
AC grille, bed 2 MEP Northwind MEP Accepted
Developer QA team
One list per unit, merged from the buyer, your QA and the inspector, each snag with a trade and a contractor.
Illustration, sample data
Contractor portal · My jobs
Al Fajr Joinery · today
- Done: B-1204 hinge, kitchen: after photo uploaded
- Open: B-1207 wardrobe door, bed 1
- Open: B-1302 skirting, living room
Contractor
Contractors see only their snags, with the unit and photo, and close them with proof.

Snag	Trade	Contractor	Status
Hinge, kitchen	Joinery	Al Fajr Joinery	Fixed, to check
Tile lippage, bath	Tiling	Coastline Tiling	Open
AC grille, bed 2	MEP	Northwind MEP	Accepted

Every use case

Every handover and snagging use case we set up.

Pick the ones you need. Most teams start with three or four.

01Handover readinessFinal payment, utility registration, service charge and documents ticked per unit.

02Handover appointment bookingThe buyer picks a slot; the team and the unit are ready.

03Developer QA inspectionYour team snags every unit before the buyer sees it.

04Buyer and third-party inspector snagsReported in the portal or the snagging app, with photos.

05Merge and triageOne list per unit, duplicates merged, a trade and contractor for each.

06Contractor portalEach contractor sees and closes their snags with an after photo.

07Re-inspection and acceptanceEach fix accepted or reopened in the unit.

08Handover sign-offHandover form signed, keys and access cards logged.

09Defects period requestsDefects after handover go to the right team for the period in your SPA.

10Snag reports by trade and contractorOpen, overdue and reopened snags, so you know who to call.

11Common area snagsLobby, car park and amenities on the building, not a unit.

Before and after

What changes for the team.

Example
Handover manager at a Dubai developer with 280 units completing
Today: Snags arrive as PDFs from buyers and inspectors, and contractors get photos in a group chat.
After: Each unit has one list. Contractors close snags with a photo, and the buyer sees the date.
Example
Customer care lead in the defects period
Today: Leaks and faults after handover reach sales, who left the project.
After: Owners report in the portal. Each request goes to the trade, with the SPA’s defects period on the unit.

Examples of the work, not client stories.

Around this stage

The next stage, and what plugs in.

Licences come from Salesforce today. We help you pick the plan and work with your Salesforce account team.

FAQ

What teams ask first.

What is snagging?: Snagging is the inspection of a new unit for defects before or at handover: cracks, poor finishes, faulty fittings, leaks. Each defect is a snag, fixed by the contractor before the buyer signs off.
Does the snagging app work without Wi-Fi?: Yes. Inspectors log snags offline in the Salesforce mobile app, and they sync when the unit has signal.
How long is the defects period?: Whatever your SPA says; many Dubai SPAs give a year on finishes and fittings. Structural defects carry the 10-year liability in Article 880 of the UAE Civil Code. We put your periods on each unit.
Can a buyer’s own snagging company use it?: Yes. They get a login for the units they inspect, or upload their report, and their snags join the same list.

The brief · one email

Tell us how this stage runs today.

The honest no: if the work is a software factory with a named delivery date, we are the wrong partner.