Do we need Salesforce for leasing and maintenance?

No. Mindcat Lease and Mindcat Maintain are hosted apps that work alone and connect to Salesforce, so the owner record stays whole without a licence for every technician.

Does it register Ejari contracts?

Your team registers them. The tenancy record keeps the Ejari number, dates and documents.

Can owners’ association work live here too?

The notices, votes and service charge reminders can. The association’s accounts stay with its accounting system.

The lobby of a finished Dubai residential tower: a technician with a tool bag talks to a resident, a concierge desk, a leasing agent hands keys to a new tenant.

Real estate CRM · after handover

You know every owner until handover. Then they become a WhatsApp group.

After handover the owner leases the unit, the building needs maintenance, service charges fall due and some owners sell. That work moves to a property manager, a facility team and an owners’ association, each with its own system. We keep the owner, the unit and the history on one record, with leasing and maintenance apps around it.

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Salesforce consulting partner since 2010 · MVP Hall of Fame · 200+ agents in production · UAE, India and US desks

The problem

What happens after the keys.

The process map

An owner’s year, after the keys.

The owner of B-1204 leases the unit and keeps it.

01OwnerLists the unitAsks your leasing team to find a tenant through the owner portal.On: Owner portal
02Leasing agentSigns the tenantTenancy contract, Ejari registration and cheques or direct debit recorded.On: Mindcat Lease
03TenantReports a leakFrom a QR code in the unit or a WhatsApp message.On: Maintenance request
04TechnicianFixes itGets the work order on the phone, with the unit, photo and parts.On: Mindcat Maintain
05OwnerHears about the next launchOwners who opted in get first access to the next project.On: Salesforce campaign

Who does what, and on which screen. Your steps and names replace ours during setup.

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The screens

The unit’s life after handover.

Drawn by us with invented owners and tenants.

Illustration, sample data
Salesforce · Unit
Record
B-1204 · after handover
Details
Owner
Rania K. and Sami K.
Tenant
Leased to Aug 2027
Service charge
Q4 paid
Defects period
Ends 30 Sep 2027
Open requests
1 maintenance
Next launch
Opted in
Customer care and property management
The owner, tenant, charges and requests on one unit record.
Illustration, sample data
Maintenance · Work order
Leak under kitchen sink
B-1204, reported by tenant 08:40
- Done: Assigned to plumber, 09:05
- Done: On site, 10:20
- Open: Fixed, photo uploaded
- Open: Tenant confirms
Facility technician
Work orders with the unit and history, closed with a photo and the tenant’s yes.

Every use case

Every after-handover use case we set up.

Pick the ones you need. Most teams start with three or four.

01Owner portalDocuments, service charges, tenancy and requests for each owner.

02Leasing and tenancyListings, viewings, contracts, Ejari or Ejar and rent collection, with Mindcat Lease.

03Maintenance requestsFrom tenants and owners, by QR, portal or WhatsApp.

04Facility managementWork orders, planned maintenance and assets, with Mindcat Maintain or Field Service.

05Service chargesInvoices, reminders and receipts per unit, synced with the ERP.

06Owners’ association noticesMeetings, votes and notices to owners.

07Resale and transferNOCs, the new owner’s KYC and the record moved to them.

08Holiday homesShort stays run by your team, with Mindcat Stays.

09Owner referrals and next launchOwners who opted in, offered the next project first.

10Building dashboardsOccupancy, open requests and collections per building.

Before and after

What changes for the team.

Example
Head of customer experience at a developer with 4,000 handed-over units
Today: Owners vanish into the property manager’s system. Sales starts each launch with cold lists.
After: Owners stay on the record after handover. Those who opt in hear about the next launch first.
Example
Facility manager for three towers in Dubai Hills
Today: Tenant requests come by phone to the concierge and are tracked on paper.
After: Requests come in by QR code or message, go to a technician as a work order and close with a photo.

Examples of the work, not client stories.

Around this stage

The next stage, and what plugs in.

Licences come from Salesforce today. We help you pick the plan and work with your Salesforce account team.

FAQ

What teams ask first.

Do we need Salesforce for leasing and maintenance?: No. Mindcat Lease and Mindcat Maintain are hosted apps that work alone and connect to Salesforce, so the owner record stays whole without a licence for every technician.
Does it register Ejari contracts?: Your team registers them. The tenancy record keeps the Ejari number, dates and documents.
Can owners’ association work live here too?: The notices, votes and service charge reminders can. The association’s accounts stay with its accounting system.

The brief · one email

Tell us how this stage runs today.

The honest no: if the work is a software factory with a named delivery date, we are the wrong partner.