Can Salesforce receive Property Finder and Bayut leads?

Yes, through each portal’s lead feed or API where it offers one, or by reading the lead emails. We test the feed on a low-volume listing first, because each portal’s terms and fields differ.

Does the AI agent replace the call centre?

No. It answers at night and on the first message, then hands the buyer to a person. The call centre works the leads nobody answered.

Which call centre system do you connect?

Salesforce Service Cloud Voice, or the system you already use where it has a Salesforce connector. We read what you have first.

A developer’s call centre in the evening: agents with headsets at desks, monitors with soft charts and phones, the Dubai skyline through a large window.

Real estate CRM · leads and call centre

Your launch ads bring 900 enquiries. Nobody knows who called back.

Leads come from Property Finder, Bayut, Meta ads, roadshows, brokers, WhatsApp and the call centre, and each lands somewhere different. We set up Salesforce so every enquiry becomes one buyer record with a source, an owner and a reply, and the site visit is booked on it.

Get the written assessment See all 12 stages

Salesforce consulting partner since 2010 · MVP Hall of Fame · 200+ agents in production · UAE, India and US desks

The problem

Where a launch loses its leads.

01Five sources, five listsPortal emails, ad forms, roadshow sheets, broker WhatsApp forwards and call logs. The same buyer appears four times and nobody owns him.

02The first reply comes the next dayAn enquiry at 22:40 waits until the morning shift. By then the buyer has spoken to two brokers about the same tower.

03The call centre works blindAgents call from a spreadsheet. They can’t see the WhatsApp chat, the visit last week or the broker who registered the buyer.

04Ad spend with no answerMarketing knows the cost per lead. Nobody can say which campaign produced a booking.

The process map

One enquiry, from the ad to the show apartment.

A Meta ad enquiry for a 2-bed in Tower B, sent on a Thursday night.

01BuyerFills the ad formName, phone, unit type and budget, with the campaign and ad kept on the lead.On: Meta lead form
02CRMMerges and routesMatches an older Property Finder enquiry, keeps both sources and routes to the Tower B team by rota.On: Salesforce lead
03AI agentReplies in minutesAnswers on the company WhatsApp number, asks budget and timing, and offers two visit slots.On: WhatsApp Business Platform
04Sales consultantClaims it in SlackSees the lead post in the team channel and claims it with one click.On: Slack
05Call centreCalls if no replyAn outbound list picks up every lead with no answer after an hour. The call and its outcome land on the record.On: Call centre console
06BuyerVisits on SaturdayThe visit, the consultant and the show apartment are on the record, and the reminder goes the day before.On: Salesforce event

Who does what, and on which screen. Your steps and names replace ours during setup.

Get the written assessment

The screens

The lead, the claim and the call list.

Drawn by us with invented buyers to show the setup. Your screens follow your process.

Illustration, sample data
Salesforce · Lead
Record
Rania K. · 2-bed, Tower B
Two sources merged: Meta ad and Property Finder
✓ New
✓ Contacted
✓ Qualified
Visit
Booking
Details
Owner
Omar S.
First reply
6 min, AI agent
Campaign
Tower B launch, Meta
Budget
AED 1.8M to 2.2M
Finance
Mortgage, pre-approved
Visit
Sat 11:00, show apartment
Sales consultant
One record per buyer, with every source and the first reply time on it.
Illustration, sample data
Slack · #tower-b-leads
#tower-b-leads
- LeadsApp22:41
  New lead: Rania K., 2-bed, AED 1.8M to 2.2M, mortgage. Source: Meta ad, also Property Finder in August.
  ClaimReassign
- Omar S.22:43
  Claimed. AI agent already offered Saturday slots.
Sales team
Leads post to the team channel. The first to claim owns it, and the claim is written back to Salesforce.
Illustration, sample data
Salesforce · Call list
Record
No reply after 1 hour
Outbound list, call centre
Buyer Source Waiting Outcome
Hassan M. Bayut 1 h 20 Visit booked
Priya N. Roadshow 2 h 05 Call back 18:00
Daniel F. Website 1 h 10 No answer
Call centre agent
The call centre works the leads nobody answered, and each call outcome lands on the buyer record.

Buyer	Source	Waiting	Outcome
Hassan M.	Bayut	1 h 20	Visit booked
Priya N.	Roadshow	2 h 05	Call back 18:00
Daniel F.	Website	1 h 10	No answer

Every use case

Every lead use case we set up.

Pick the ones you need. Most teams start with three or four.

01Portal leads in by API or emailProperty Finder, Bayut and Dubizzle in the UAE; 99acres, MagicBricks and Housing in India; each where the portal offers a feed.

02Ad leads with the campaign keptMeta and Google lead forms land with the campaign, ad set and ad, so bookings trace back to spend.

03Roadshow and exhibition captureA tablet form at the stand, offline if the hall Wi-Fi fails, with the event on every lead.

04Duplicate mergeOne buyer, one record, every source kept.

05Routing by project, language or rotaTower teams, Arabic or Russian speakers, round robin, with a fallback when a consultant is on leave.

06AI first replyAn agent answers on the company WhatsApp number or web chat, qualifies, and hands over to a person.

07WhatsApp broadcasts to opted-in buyersLaunch news and price list updates to buyers who opted in, on approved templates, with replies coming back to the record.

08Inbound call centreThe caller’s record opens on answer, the call is logged and the recording link sits on the record.

09Outbound call listsUnanswered leads, visit no-shows and EOI reminders as call lists with outcomes.

10Site visit booking and remindersThe visit, the consultant and the show apartment, with a reminder and a feedback question after.

11Lead scoringBudget, timing, finance and engagement in one score the team agreed on.

12Source to booking reportWhich campaign, portal or broker produced visits, EOIs and bookings.

Before and after

What changes for the team.

Example
Sales director at a Dubai developer launching a 300-unit tower
Today: Launch week brings enquiries from six places. The team spends Sunday merging spreadsheets and calling the same buyers twice.
After: Every enquiry lands on one record with an owner. The Sunday report shows who replied and which source booked visits.
Example
Call centre lead at a Riyadh developer
Today: Agents call from a sheet and ask buyers to repeat what they told the website chat.
After: The record opens on the call with the chat, the visit and the source on it. The outcome is logged before the next call.

Examples of the work, not client stories.

Around this stage

The next stage, and what plugs in.

Licences come from Salesforce today. We help you pick the plan and work with your Salesforce account team.

FAQ

What teams ask first.

Can Salesforce receive Property Finder and Bayut leads?: Yes, through each portal’s lead feed or API where it offers one, or by reading the lead emails. We test the feed on a low-volume listing first, because each portal’s terms and fields differ.
Does the AI agent replace the call centre?: No. It answers at night and on the first message, then hands the buyer to a person. The call centre works the leads nobody answered.
Which call centre system do you connect?: Salesforce Service Cloud Voice, or the system you already use where it has a Salesforce connector. We read what you have first.

The brief · one email

Tell us how this stage runs today.

The honest no: if the work is a software factory with a named delivery date, we are the wrong partner.