Vercel · SDKs
Enquiries arrive on WhatsApp. Staff answer in Slack or Teams. Today each app needs its own bot, its own code and its own fixes. With Chat SDK, one bot runs in all of them. It replies in each app’s own format and waits for a person before it changes a booking or a record.
Salesforce consulting partner since 2010 · MVP Hall of Fame · 200+ agents in production · UAE, India and US desks
The problem
What Chat SDK is
Facts from Vercel’s own pages, checked on 16 October 2026. The sources are at the end of this page.
How it works
Five steps. The bot’s logic is written once, and anything that changes a record waits for a person.
Infographic
Step by step
Message
A customer writes on WhatsApp or Slack
Or Teams, Telegram or the web chat on your site.
Check
The adapter checks the message
It verifies the platform’s webhook and turns the message into one shape.
Handle
Your bot code handles it once
The same handler runs for every chat app.
Approve
A booking or a record change waits for a yes in your team’s chat.
Reply
Reply in each app, natively
Text, cards or a streamed AI answer, in the format each app supports.
How it fits together
Customers reach you on WhatsApp Business. Your team works in Slack or Teams. One bot built on Chat SDK sits in between, uses AI SDK and Workflows for answers and approvals, and writes to Salesforce.
Infographic
Use cases · worked examples
How Chat SDK fits into the work of the industries we serve, one step at a time.
Example 1 · Real estate, Dubai · Infographic
Today: Enquiries arrive on WhatsApp late at night. Agents answer from their own phones the next day, and half the chats never reach the CRM.
After: One bot on the official WhatsApp Business Cloud answers listing questions, creates the lead in Salesforce and posts a viewing request in the team’s Slack channel for an agent to approve.
Worked example, step by step
The buyer has a confirmed viewing by 08:15, and the lead was in Salesforce from the first message.
Example 2 · IT service desk, Bengaluru · Infographic
Today: Some clients report issues in Slack, others in Teams. The company keeps two bots in two codebases, and they drift apart.
After: One bot runs in both. It opens a ticket in the thread, streams a first fix from the knowledge base, and only closes a ticket when an engineer approves.
Worked example, step by step
Both clients get answers in their own chat app, from one bot the desk maintains once.
Example 3 · Clinics, Jeddah · Infographic
Today: Patients ask to reschedule on WhatsApp. Staff copy each request into the booking system by hand, and some get missed before the morning rush.
After: The bot reads the request and offers open slots. The change waits for the front desk to approve it in their chat, then the bot moves the booking and confirms.
Worked example, step by step
The patient has a new time before 08:10, and no booking moved without a person saying yes.
Is it for you
Good fit
Not for you yet
What Mindcat does
The assessment is free: a short read of the org and a written note. If you go ahead, the first build week is a fixed AED/SAR 14,900 (about USD 4,050), credited in full when you sign the build within 60 days. After go-live, we keep it patched, watched and changing every month.
FAQ
Sources
Checked against Vercel’s own pages on 16 October 2026. Vercel changes fast, so we check again before any plan we write for you.
Vercel is a product of Vercel Inc. Mindcat builds and runs work on it for clients; we are not affiliated with or endorsed by Vercel.
Start here
One or two lines is enough. You hear back within 24 hours from the person who signs the work.
