Vercel · Agent stack · New
A lead needs a reply in two days. A work order needs a technician’s photo, then the client’s sign-off. Today that lives in a cron job, a queue and somebody’s memory. With Workflows, you write the whole sequence as one function. Each step’s result is saved, the run sleeps for minutes or months without using compute, and it resumes after a crash or a deploy.
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The problem
What Workflows and Workflow SDK is
Facts from Vercel’s own pages, checked on 16 October 2026. The sources are at the end of this page.
How it works
Five steps. Each step is saved as it finishes, so after a crash or a deploy the run picks up from the last saved step.
Infographic
Step by step
Start
Your code starts the run
From a route, with the lead, the work order or the patient as input.
Pin
The run is pinned to a region
The calling function’s region by default, or one you name.
Step
Each step runs and is saved
It runs in a Function, and its result goes into the run’s event log.
Wait
The run sleeps or waits
For a set time, or for an outside event such as a reply or an approval. It uses no compute while it waits.
Resume
It carries on from the last step
After the wait, a crash or a deploy, it replays the log and continues.
How it fits together
Your app or agent starts a run. Steps call the AI SDK, send WhatsApp messages and update Salesforce. The run waits for a customer reply or a manager’s approval, then carries on. Chat SDK can ask for that approval inside Slack or Teams.
Infographic
Use cases · worked examples
How Workflows and Workflow SDK fits into the work of the industries we serve, one step at a time.
Example 1 · Real estate, Dubai · Infographic
Today: A portal lead comes in, the broker calls once, and then it sits. Nobody remembers to follow up on day two, so the lead goes cold.
After: Each new lead starts a workflow. It sends a WhatsApp message, waits two days for a reply, then drafts a follow-up with new listings for the broker to approve. Every step is logged on the lead in Salesforce.
Worked example, step by step
The day-two follow-up goes out on time, and a broker still approves what the buyer receives.
Example 2 · Facilities management, Abu Dhabi · Infographic
Today: A work order needs the technician’s photo, then the client’s sign-off. Too many sit open for weeks because nobody chased the sign-off.
After: Each work order runs as a workflow. It waits for the photo, asks the client to confirm on WhatsApp, sends one reminder after a day, and hands the closure to the operations manager.
Worked example, step by step
Work orders close on the client’s confirmation, and the team stops chasing sign-offs by hand.
Example 3 · Clinics, Kochi · Infographic
Today: After cataract surgery we check on each patient at day one, day seven and day thirty. We run it from a spreadsheet and miss people.
After: Each surgery starts a workflow, pinned to the Mumbai region. It sends WhatsApp check-ins on schedule and waits for answers. A reply that sounds worrying goes to the coordinator, who decides the next step.
Worked example, step by step
Each patient gets every check-in on time, and a worrying reply reaches the coordinator the same day.
Is it for you
Good fit
Not for you yet
What Mindcat does
The assessment is free: a short read of the org and a written note. If you go ahead, the first build week is a fixed AED/SAR 14,900 (about USD 4,050), credited in full when you sign the build within 60 days. After go-live, we keep it patched, watched and changing every month.
FAQ
Sources
Checked against Vercel’s own pages on 16 October 2026. Vercel changes fast, so we check again before any plan we write for you.
Vercel is a product of Vercel Inc. Mindcat builds and runs work on it for clients; we are not affiliated with or endorsed by Vercel.
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