Salesforce MVP Hall of Fame · Salesforce consulting partner since 2010

An agent on one named job. A person on every exception.

Spec, shadow, gate: the job written down, the agent run beside the person, then live behind a human gate.

Salesforce consulting partner since 2010 · MVP Hall of Fame · 200+ agents in production · UAE, India and US desks

The method · Spec, shadow, gate

Most pilots skip the middle step.

A demo goes straight from prompt to production. We put a shadow run between them, so you see every decision before the agent may write.

Week 1
Spec
The job on one page: inputs, the write, the limit, who approves, what it may never do. AED/SAR 14,900, credited if you sign the build within 60 days.
Shadow run
Beside the person
The agent writes nothing. You compare its calls with theirs.
Go-live
Gate
Writes go live behind a human approval.
After
Loosen where earned
The gate loosens only where the shadow run earned it. The Run plan reads transcripts every week.

See it run

Demo or production

A demo, and a first agent.

Prompt to production

Spec, shadow, gate

Goes live after a good demo: Goes live after a shadow run
Writes from day one: Writes behind a human approval
Nobody compared it with the person: Every call compared with the person’s
Governance is a later phase: Governance and observability are in the offer

The shadow run

Two screens, one decision.

A clerk and a supervisor compare an agent’s suggestions with the clerk’s own work during a shadow run. — During the shadow run the agent writes nothing. A person compares its calls with their own.

The offer

One job. A person on the exceptions.

Agentforce when the work already lives in Salesforce. A custom stack when it does not. Governance is not a later phase.

Named jobs

First jobs we hand over.

Example
Claims lead at a Dubai insurance broker
Today: A clerk copies policy data from insurer portals into Salesforce.
After: The agent drafts the record. The clerk approves each one until the shadow run shows where checking can drop.
The UAE desk
Example
Support manager at a US SaaS company
Today: Tier-one tickets need the same three lookups.
After: The agent does the lookups and drafts the reply. A person sends it.
See how it works
Example
Branch manager at a Kochi finance company
Today: Customers call in Malayalam to ask for loan status.
After: The agent reads the status and answers. Anything about money goes to a person.
The India desk

Examples of the work, not case studies. Roles and cities are typical of the desks we see.

The brief · one email

Name the job a person still does by hand.

The assessment is free: a short read of the org and a written note. If you go ahead, the first build week is a fixed AED/SAR 14,900 (about USD 4,050), credited in full when you sign the build within 60 days. The honest no: if the work is a software factory with a named delivery date, we are the wrong partner.