Certified Salesforce Partner since 2010
UAE · India · USA
WhatsApp or Slack.
The seat is the channel your team uses. WhatsApp for Gulf customers. Slack for the company. Agentforce when the work lives in Salesforce.
Certified Salesforce Partner since 2010
UAE · India · USA
WhatsApp for the Gulf desk
Customers write there. The agent gets its own inbox.
Slack for the company
The decision trace lives in channels. The agent should too, with the same permission story as a hire.
Salesforce when the record is there
If the work lives in the org, Agentforce can take the seat. Hybrid shows up a lot. We say when it does not fit.
A typical stack for this use case. We drop or swap pieces when your constraints say so — the point is you can see the connected path, not a single logo.