Salesforce MVP Hall of Fame · Certified Partner since 2010
Live call intent
The caller's intent tracked turn by turn during the call. Routing happens while they are still talking.
Certified Partner since 2010 · MVP Hall of Fame · 200+ agents in production · UAE and US desks
- 01Models · Claude, Gemini, OpenAI, Bedrock
- 02Agents · Agentforce, CrewAI, ADK, A2A
- 03Memory · Neo4j, Cognee, RAG
- 04Identity · IndyKite, SSO, entitlements
- 05Governance · policy, audit, human override
The stack
How we would assemble it.
The honest no: if the work is a software factory with a named delivery date, we are the wrong partner.
The decision
The decision, drawn.
Choice over 51 banking intents on each transcript turn, 90% auto-route rule
Jev · Choice
What is the caller trying to do right now?
- card dispute
- balance
- fraud report
- loan enquiry
- complaint
- other
Caller: there's a charge I don't recognise from last night, I think my card was copied.
- fraud report0.82
- card dispute0.16
- other0.02
The job
What has to be true.
Act at 0.90 confidence or higher. Below that, a person or a larger model.
The figure
Builder's figure. Not reproduced by us.
Advancing Analytics banking demo with 51 categories
www.advancinganalytics.co.uk/blog/jev-the-smarter-cheaper-way-to-do-enterprise-ai-automationWrite your house rules into the request. When rules were left out, Jev got 5 of 24 right with high confidence (Huryn). Validate thresholds on labelled samples.
The brief
Name the decision your team makes a thousand times a day.
We read the process and write down where Jev fits, where it does not, and where the line sits.