Salesforce MVP Hall of Fame · Certified Partner since 2010
Duplicate ticket detection
Is this the same problem as an open case? Yes or no, with a probability. Fewer tickets worked twice.
Certified Partner since 2010 · MVP Hall of Fame · 200+ agents in production · UAE and US desks
- 01Models · Claude, Gemini, OpenAI, Bedrock
- 02Agents · Agentforce, CrewAI, ADK, A2A
- 03Memory · Neo4j, Cognee, RAG
- 04Identity · IndyKite, SSO, entitlements
- 05Governance · policy, audit, human override
The stack
How we would assemble it.
The honest no: if the work is a software factory with a named delivery date, we are the wrong partner.
The decision
The decision, drawn.
jev_compare-style Choice same_fact / different per candidate incident
Jev · Choice
Is this ticket the same problem as the open case?
- same problem
- different problem
New: login loop on the mobile app after update. Open case: users stuck on the sign-in screen, iOS 19.
Noul · same problem 0.84
The job
What has to be true.
Act at 0.90 confidence or higher. Below that, a person or a larger model.
The figure
Builder's figure. Not reproduced by us.
Pattern (gradually.ai 'check whether cases are duplicates')
www.gradually.ai/en/jev-use-cases/Write your house rules into the request. When rules were left out, Jev got 5 of 24 right with high confidence (Huryn). Validate thresholds on labelled samples.
The brief
Name the decision your team makes a thousand times a day.
We read the process and write down where Jev fits, where it does not, and where the line sits.