Salesforce MVP Hall of Fame · Certified Partner since 2010
Chatbot to human handoff
One question on every turn: should a person take over now. The bot stops guessing past its depth.
Certified Partner since 2010 · MVP Hall of Fame · 200+ agents in production · UAE and US desks
- 01Models · Claude, Gemini, OpenAI, Bedrock
- 02Agents · Agentforce, CrewAI, ADK, A2A
- 03Memory · Neo4j, Cognee, RAG
- 04Identity · IndyKite, SSO, entitlements
- 05Governance · policy, audit, human override
The stack
How we would assemble it.
The honest no: if the work is a software factory with a named delivery date, we are the wrong partner.
The decision
The decision, drawn.
Noul per turn 'escalate to human' with threshold
Jev · Noul
Should a person take over this conversation now?
- yes
- no
Customer: This is the third time. I want to speak to someone who can actually cancel this.
Noul · yes 0.96
The job
What has to be true.
Act at 0.85 or higher. Block at 0.15 or lower. Between 0.35 and 0.65, a person decides.
The figure
Builder's figure. Not reproduced by us.
TypeSafe quickstart example ('Escalate to a human now?')
www.jevtypesafeai.com/how-to-useWrite your house rules into the request. When rules were left out, Jev got 5 of 24 right with high confidence (Huryn). Validate thresholds on labelled samples.
The brief
Name the decision your team makes a thousand times a day.
We read the process and write down where Jev fits, where it does not, and where the line sits.